Riverside Plumbing Heating and Cooling

Professionalism is the most-mentioned dimension and tells a deeply mixed story: several reviews praise punctuality, courtesy, and communication, while others describe a rude and aggressive technician, dismissive scheduling responses, and a company that turned away work as not 'big enough.' Project completion is similarly split — one review explicitly describes a botched shower control repair tha... Read more

Professionalism is the most-mentioned dimension and tells a deeply mixed story: several reviews praise punctuality, courtesy, and communication, while others describe a rude and aggressive technician, dismissive scheduling responses, and a company that turned away work as not 'big enough.' Project completion is similarly split — one review explicitly describes a botched shower control repair that caused a ceiling leak costing over $1,000, and the company discarded the allegedly defective part rather than taking accountability, while other reviews praise follow-through and reliability. Pricing drew concern from at least two reviewers, with one flagging a $450 routine maintenance charge and a billing policy that starts the clock from the moment the technician leaves the shop — practices described as unusual and off-putting. Experience scores moderately, with positive mentions of quality workmanship and above-and-beyond installations offset by the serious workmanship failure in the shower/ceiling leak incident. The overall picture is a contractor with a capable and professional side that is undermined by inconsistent service quality, accountability issues, and pricing transparency problems. Read less