Find Nearby Plumbers In Cicero, Illinois

Discount Plumbing and Made in Chicago Plumbing demonstrate strong overall performance across all dimensions. Professionalism is a clear strength, with 58 mentions highlighting punctuality, communication, and respectful conduct. Pricing receives consistent praise for fairness and transparency across 28 mentions. Project completion shows solid execution with 42 mentions, though two significant negative reviews reveal serious scheduling and follow-through failures. Experience is well-documented with 35 mentions emphasizing technical skill and problem-solving ability. The WW Score of 82.3 reflects reliable, professional service with occasional but notable operational lapses.

• FAKE REVIEW PATTERN DETECTED: 24 reviews dated 2024-06-09 with identical or near-identical 5-star ratings and generic praise language (e.g., 'Great people to work with! Did a great job!', 'Really helpful!', blank reviews). This cluster suggests potential review manipulation or bulk positive submissions. Two reviews have no text content.
• CRITICAL SERVICE FAILURES: Two 1-star reviews (2024-08-13 and 2024-06-09) document severe professionalism breakdowns—multiple cancellations, inconsistent technicians, no knowledge transfer, and failure to show on time. One review (2024-08-13) explicitly states technician abandoned job mid-work citing emergency elsewhere. Another (2024-06-09) reports 1-hour late arrival without notification followed by same-day cancellation.
• RECENCY CONCERN: Bulk of suspicious 5-star reviews clustered on 2024-06-09. More recent reviews (2024-12-11, 2025-05-10) are detailed and credible. Older reviews (2015-2022) from Made in Chicago Plumbing are consistently detailed and specific, suggesting genuine customer experiences.
• COMPANY NAME INCONSISTENCY: Reviews reference both 'Discount Plumbing Chicago' and 'Made in Chicago Plumbing' as separate entities, though they appear to share some technicians (Jose, Chris). One negative review mentions 'Chicago Plumbing & Sewer' on invoice. Unclear if these are same company or related entities.
• QUALITY VARIANCE: Detailed reviews show high-quality work and responsiveness, but negative reviews reveal systemic scheduling/communication failures. This suggests inconsistent operational standards or possible staffing issues.

This WW Score of 82.3 should be treated with MODERATE-TO-HIGH caution. While the score is supported by HIGH confidence across all dimensions based on mention counts, the presence of a large cluster of suspicious 5-star reviews (24 on single date with generic language) artificially inflates the professionalism and project completion scores. Excluding the suspicious cluster, the true score would likely be 5-8 points lower. The two credible 1-star reviews document genuine service failures that contradict the overwhelmingly positive narrative. Prospective customers should weight recent detailed reviews (2024-2025) and the documented scheduling failures heavily in their decision-making.

Drain Savants/Visteen Plumbing demonstrates strong professionalism with consistent praise for responsiveness, punctuality, and courteous staff across 32 reviews. Project completion shows moderate concern with 3 critical negative reviews citing incomplete work, no-shows, and abandoned jobs, which significantly impacts the score despite 18 positive mentions. Pricing is generally viewed favorably (82/100) with customers noting fair and reasonable rates, though one customer found a $550 root clearing expensive. Technical experience is solid (85/100) with customers praising skill, problem-solving, and knowledgeable technicians across 15 mentions.

• CRITICAL: Three severe negative reviews (1-star ratings from 2023, 2022) describe abandoned work, no-shows for scheduled appointments, and incomplete jobs. Review dated 2023-02-10 states 'Hasn't shown up for three scheduled appointments.' Review dated 2022-10-16 describes incomplete work with no follow-up. These directly contradict the overwhelmingly positive narrative and suggest inconsistent service quality or potential operational issues.
• POTENTIAL FAKE REVIEW PATTERN: Multiple reviews from 2024-06-09 and 2023-06-10 use nearly identical phrasing ('Jim and Lisa', 'fast and quick', 'cleaned up', 'professional'). While these may be genuine repeat customers, the clustering and repetitive language warrants caution.
• RECENCY BIAS: Majority of reviews (35+) are from 2023-2025, with older reviews (2016-2021) being uniformly 5-star. Most recent negative reviews are from 2023 and earlier; recent 2025 reviews are predominantly positive, suggesting possible service improvement or review filtering.
• COMPANY NAME INCONSISTENCY: Reviews reference both 'Drain Savants' and 'Visteen Plumbing' with overlapping staff names (Mark, Matt, Jim, Lisa). This may indicate a rebrand, merger, or two separate entities. Unclear if all reviews apply to same business.

This score should be treated with MODERATE-TO-HIGH caution. While professionalism and experience scores are well-supported by 32+ mentions, the three credible 1-star reviews describing abandoned work and no-shows represent a material service quality risk that contradicts the predominantly positive narrative. The company's project completion score (76) reflects this concern. Customers should verify current operational standards and request written guarantees before committing to work.

Terry Plumbing demonstrates strong professionalism across nearly all reviews, with consistent praise for responsiveness, courtesy, and communication. Technical competence is well-documented with multiple mentions of problem-solving ability and quality workmanship. However, project completion shows some concerns: while most jobs are completed, there are documented cases of incomplete follow-through (uncompleted callback work, abandoned job site) and one significant safety/liability incident. Pricing receives mixed feedback—some customers report fair value and savings, but one prominent 1-star review criticizes a $99 quote fee and "astronomical" pricing, suggesting inconsistent value perception. The company's strength lies in rapid response and professional demeanor, but weaknesses in accountability and pricing transparency temper the overall score.

• POTENTIAL FAKE REVIEW PATTERN: Reviews dated 2025-05-10 and the review from 2024-01-28 contain nearly identical phrasing ('Service like no other!' and identical structure). This suggests possible duplicate or artificially generated reviews. Confidence in professionalism score slightly reduced.
• SERIOUS SAFETY INCIDENT: 2023-07-25 review documents a major safety and liability issue—incomplete job, unsafe practices (attempting to pull stuck rod with truck and ratchet straps), refusal to use proper diagnostic equipment, and poor management response. This is a critical red flag for project completion and professionalism.
• UNRESOLVED CALLBACK: 2021-07-31 review indicates a supervisor promised follow-up work (new cartridges and handles) three weeks prior with no follow-through, suggesting accountability issues.
• PRICING CONTROVERSY: 2024-06-09 1-star review explicitly criticizes $99 quote fee and 'astronomical' pricing, contradicting other reviews praising fair pricing. This indicates inconsistent pricing practices or communication.
• QUALITY INCONSISTENCY: 2018-03-03 review mentions 'sloppy work' and mess left behind, and 2021-07-31 review documents degrading work quality over time.
• RECENCY BIAS: Most recent reviews (2024-2025) are predominantly 5-star with some generic phrasing. Older reviews (2013-2020) show more balanced feedback. Recent reviews may be curated or artificially boosted.

This WW Score of 82.1 should be treated with MODERATE-TO-HIGH caution. While professionalism and experience scores are well-supported by numerous mentions, the project completion dimension is undermined by documented safety incidents, incomplete callbacks, and quality inconsistencies. The pricing score is based on limited mentions with conflicting signals. The company excels at initial response and professional demeanor but shows gaps in follow-through accountability and pricing transparency. Potential fake review patterns and recency bias further reduce confidence in the overall score.

Franzen Plumbing demonstrates strong professionalism with consistent praise for punctuality, communication, and respectful technicians across 15 reviews. Project completion is solid with 14 mentions showing reliable follow-through and quality workmanship, though one 2021 complaint suggests occasional execution issues. Experience scores well at 85.0 based on 10 mentions highlighting problem-solving ability and technical knowledge. However, pricing emerges as a significant weakness (71.3) with 9 mentions revealing concerns about quote accuracy, hidden charges, and billing discrepancies—particularly two detailed 1-star reviews from 2020-2021 alleging deceptive pricing practices and overcharging. The company's strong recent track record (2023-2024) contrasts with documented pricing complaints from 2020-2021.

• PRICING INTEGRITY CONCERN: Two detailed 1-star reviews (2020-07-17 and 2020-07-09) allege deceptive pricing practices, misrepresented hourly rates, undisclosed per-mile charges, and billing significantly above quoted amounts. These are specific, credible complaints with named individuals and detailed timelines—not generic criticism.
• RECENCY BIAS: Most reviews are from 2023-2024 (11 of 20), while the two most damaging pricing complaints are from 2020-2021. Recent reviews are overwhelmingly positive (5-star), suggesting either improved practices or potential selection bias in recent feedback.
• PRICING CONSISTENCY: Multiple reviews mention 'fair pricing' and 'honest service,' but this directly contradicts the detailed 2020 complaints. Suggests pricing practices may have changed, or that pricing transparency varies by technician/situation.
• ONE EXECUTION FAILURE: 2021-08-25 review reports $2,500 spent with non-functional result after 6 hours on-site. This is the only explicit project failure mentioned but represents a serious quality control issue.

This WW Score of 82.1 is moderately reliable but should be interpreted with caution: while recent reviews (2023-2024) are consistently excellent and support high professionalism and completion scores, documented pricing complaints from 2020-2021 create legitimate concern about billing practices that are not fully resolved by positive recent feedback. Prospective customers should explicitly clarify pricing structure, hourly rates, and per-trip/per-mile charges in writing before engaging services.

The overwhelming majority of reviews praise professionalism, punctuality, friendliness, and communication across both the 535 Plumbing and Plumbing Works entities represented in this dataset. Pricing is generally rated favorably with many reviewers explicitly noting competitive or fair quotes, though a handful of negative reviews cite overcharging, hidden fees, and pricing significantly above competitors — pulling the pricing score down meaningfully. Project completion is strong overall, but several notable failures exist: one reviewer reported a shower valve repair that required three visits and was ultimately never fixed, causing them to hire another plumber; another noted a wrong water heater was ordered leaving a permanent cosmetic issue; and one reviewer paid $900 twice for drain cleanouts with a backup recurring four days after the second service. Experience scores well given the volume of reviews citing technical knowledge, problem-solving, and skilled workmanship, though the failed shower valve repair and misdiagnosis incidents prevent a higher score. Overall this is a well-reviewed operation with a strong track record, tempered by a consistent minority of negative experiences around pricing transparency and incomplete resolutions.

• MIXED ENTITY ALERT: This review set appears to contain reviews for at least two distinct businesses — '535 Plumbing' (Hawaii-based) and 'Plumbing Works' (Los Angeles/California-based). These are almost certainly separate companies. Scores reflect the blended dataset but should not be treated as a single contractor's profile. Scores for each entity individually may differ significantly.
• DUPLICATE REVIEW DETECTED: Two reviews dated 2024-04-12 are word-for-word identical ('Really great service, they showed up on time, and the price they quoted me was by far the best after looking around at a dozen other plumbers.') — likely a fake or accidental duplicate submission.
• DUPLICATE REVIEW DETECTED: Two reviews from 2023-02-04 and 2023-02-10 for Plumbing Works are word-for-word identical regarding 'Anthinio' and mobile homes — likely a duplicate submission, possibly fake.
• FAKE REVIEW RISK — MODERATE: A significant portion of reviews, particularly for Plumbing Works, are highly generic (e.g., 'Best plumbers in town,' 'highly recommend,' no specific job details) and several appear to be SEO-keyword-stuffed (repeated mentions of 'tankless water heater installation,' 'drain cleaning,' 'hydro jetting,' 'repipe'). This pattern is consistent with review padding.
• RECENCY NOTE: A substantial number of reviews date from 2013–2020, some as old as 2006. These older reviews carry reduced weight. The most recent reviews (2025) are concentrated on 535 Plumbing and are generally positive, but the older Plumbing Works reviews include several negative experiences that remain relevant to the overall score.
• NEGATIVE PATTERN — PRICING: At least 3 reviews explicitly cite overcharging, hidden fees, or pricing far above competitors (1-star review citing $303 vs quoted $130; 2-star review citing $20,000 equivalent vs $4,200 competitor quote; 1-star review citing $360 for a misdiagnosis). This is a meaningful signal despite the high volume of positive pricing mentions.
• NEGATIVE PATTERN — INCOMPLETE WORK / CALLBACKS IGNORED: One reviewer reported a shower valve repair that was attempted three times and never resolved, with the company eventually stopping returning calls. One reviewer reported a plumbing inspection was never completed and no report or bill was ever delivered despite multiple follow-up attempts. These are serious project completion failures.
• UNRESOLVED COMPLAINT: One 3-star review (2025-04-10) states 'Disappointed that there are still no answers' regarding an unresolved outcome — no follow-up or resolution is evident in the review data.

This WW Score carries HIGH data confidence due to the large volume of reviews, but its reliability as a single-contractor score is significantly undermined by the apparent mixing of two separate business entities (535 Plumbing and Plumbing Works), the presence of duplicate and potentially fake reviews, and a consistent minority of serious negative experiences involving pricing transparency, incomplete repairs, and ignored callbacks — consumers should treat this score as directional only and verify which specific entity they are engaging.

All three reviews consistently praise Oscar and his crew across professionalism, project completion, and experience dimensions. Professionalism scores are driven by explicit mentions of punctuality, cleanliness, communication, honesty, and reliability across all reviews. Project completion is strongly supported by one reviewer noting a full kitchen and half-bath renovation completed within two weeks, with no abandoned work or unresolved issues mentioned. Experience scores reflect specific, credible praise for carpentry skill, multi-trade competency, attention to detail, and problem-solving — including a real estate professional's endorsement. Pricing was not mentioned in any review, so that dimension is excluded from scoring entirely.

• All three reviews are 5-star ratings with no negative feedback whatsoever — this warrants mild caution, though the reviews contain specific, varied details that reduce the likelihood of fabrication.
• Review volume is very low (only 3 reviews), which limits the statistical reliability of all dimension scores.
• No pricing information was provided in any review — the Price Friendly dimension could not be scored and is excluded from the WW Score calculation.
• All reviews are dated between May 2023 and February 2024, which is a positive recency indicator, but the small sample size means a single negative experience could significantly shift scores.

This WW Score carries MODERATE reliability due to a small but specific and credible review set — scores should be treated as a promising early signal rather than a definitive assessment, and the complete absence of pricing data is a notable gap.