John Yerkes & Sons

Positive Experiences: Several reviewers highlighted exceptional individual employees like Tony and Chris for their professionalism, prompt service, and thoroughness in addressing plumbing issues. Words like "lifesavers," "amazing," and "highly recommend" appeared frequently among the praises.Response Time: Many reviews emphasized the company's ability to respond quickly in emergency situations, wi... Read more

Positive Experiences: Several reviewers highlighted exceptional individual employees like Tony and Chris for their professionalism, prompt service, and thoroughness in addressing plumbing issues. Words like "lifesavers," "amazing," and "highly recommend" appeared frequently among the praises.Response Time: Many reviews emphasized the company's ability to respond quickly in emergency situations, with customers mentioning that plumbers often arrived within hours. This aspect was consistently regarded as a strong selling point.Quality of Work: The workmanship was frequently acknowledged as high-quality, with specific mentions of effective problem-solving skills and proper installation of plumbing fixtures such as sump pumps and water heaters.Pricing Concerns: A significant concern among some customers was the perceived high cost of service. Complaints such as "100 dollars a foot" for rodding out pipes and issues with transparency about charges were prevalent. Some reviewers felt that the pricing was not justified by the level of service, particularly in cases where services were incomplete or deemed unnecessary.Customer Service Issues: A recurrent theme was the poor communication and scheduling problems. Some customers expressed dissatisfaction with delayed responses or mismanaged appointments, leading them to seek service elsewhere. Instances where the company did not follow up or confirm appointments led to frustrated clients who felt neglected.Mixed Experiences: While some long-term customers remained loyal due to their past experiences, new customers reported mixed feelings. This indicates that Yerkes may have issues in maintaining consistent standards across the board for new clientele.Resolution and Accountability: A few reviews mentioned instances of refunds or apologies from the company following complaints, which suggests a willingness to address issues when they are brought to their attention. However, there were also mentions of unresolved complaints, underlining the inconsistency in responsiveness.Generational Divide: Some reviewers mentioned working with long-time staff versus newer employees, hinting at a perceived decline in service quality. The legacy of the company was praised by older customers, whereas newer clients felt less satisfied. Overall, John Yerkes & Sons Plumbing appears to have a solid reputation among a core group of loyal customers. However, there are significant areas for improvement, particularly in customer service consistency, communication, and transparent pricing practices to ensure that all customers have positive experiences. Read less