Beverly Plumbing

Beverly Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by multiple serious complaints: a technician arriving 4 hours late with no apology, a company that never contacted a prospective customer, and a plumber who returned with attitude and left dirty marks — offset by several positive reviews praising punctuality, courtesy, and r... Read more

Beverly Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by multiple serious complaints: a technician arriving 4 hours late with no apology, a company that never contacted a prospective customer, and a plumber who returned with attitude and left dirty marks — offset by several positive reviews praising punctuality, courtesy, and responsiveness. Pricing is a major concern, with one reviewer documenting a quote of $3,500 for a job completed elsewhere for $1,300, and another noting charges of $180 for no work performed; only a handful of positive reviews mention fair or great pricing. Project completion is the most damaging dimension, with documented cases of incomplete or botched work (a shower install with gaps and deceptive use of materials, a toilet left worse than before after two visits, a furnace appointment where nothing was serviced), partially offset by reviews praising timely and thorough job completion. Experience scores moderately, with some reviewers praising knowledgeable and skilled technicians, but the shower installation deception and repeated toilet failure raise serious competency concerns. The majority of positive reviews are from 2011–2017, while the most detailed and damaging negative reviews are more recent (2020–2024), suggesting a possible decline in service quality over time. Read less