Right Away Plumbing and Heating Cooling

Positive Experiences: Many reviewers have lauded the thoroughness and professionalism of specific technicians, especially Jorge, who consistently receives high marks for his knowledge and helpfulness. Customers often mention that he not only resolves plumbing issues but also provides valuable advice on maintenance and prevention. Positive reviews emphasize timely service, quality results, and fair... Read more

Positive Experiences: Many reviewers have lauded the thoroughness and professionalism of specific technicians, especially Jorge, who consistently receives high marks for his knowledge and helpfulness. Customers often mention that he not only resolves plumbing issues but also provides valuable advice on maintenance and prevention. Positive reviews emphasize timely service, quality results, and fair pricing, with several customers stating they would recommend Right Away Plumbing to friends and family.Concerns Over Pricing: A significant number of reviews mention concerns regarding pricing practices. Customers have reported being quoted one price only to receive an unexpectedly higher bill after service completion. Instances of perceived overcharging, particularly for relatively simple tasks, have led to feelings of frustration and distrust among some patrons. This aspect has been a consistent theme in negative reviews, suggesting a need for improved transparency in pricing.Professionalism Issues: While many reviews praise the responsiveness and professionalism of technicians, there are distinct mentions of unprofessional behavior from certain employees, including dismissive attitudes and a lack of communication regarding service fees. Situations where customers felt intimidated or pressured into paying for unnecessary services were highlighted as particularly troubling.Customer Service: There is a clear split in customer service experiences. Many customers commend the initial contact and scheduling process as efficient and professional, asserting that the office staff are helpful in arranging service. Conversely, some reviewers describe poor experiences when dealing with specific technicians, which detracts from the overall impression of the company.Follow-Up and Accountability: Positive feedback often includes mentions of effective follow-up, where technicians check back to ensure the plumbing issue has been resolved to the customer Read less