Review and analyze now for company OneStop Pro Plumbing, Heating, Cooling & Electric and provide the analysis in the discussed format for the following reviews: '''I called at 9pm Monday, scheduled an appt for the following day. Robert arrived the following day at noon, he was quick and went straight to work.
The job cost me a few hundred bucks but it was worth it since my husband and I couldn't figure out what the issue was with our ac not kicking on (it was the conductor). He replaced it and got it working within half hour.
I'd call one stop pro again for sure! Let's hope my a/c doesn't give out again though! OneStop Pro Plumbing in Wheaton, IL, is the best company in the area! My heater failed, and I called immediately that evening. I had someone come in the next day with a Bradford White heater, and it's been working great! They had a very fair price, professional, reliable, and very helpful.
They answered all of my questions without feeling rushed! Jeromy was great! He was prompt and courteous. As he came into our home, he had shoe coverings that he put on especially given that it was raining outside.
He looked at all possible areas/parts of problem described. He shared some simple to follow preventative maintenance.
The excellent service exceeded my expectations, so needless to say, we will be using OneStop Pro for our future plumbing needs! Alex was awesome, got stuff done quick and neat. Pricing is reasonable.
We'll use again. Our A/C unit was having issues and our regular HVAC company couldn't get out until much later - not great for heat wave days.
I called OneStop and while they initially didn't have anyone until the next day, the office called back within minutes; they were able to pull in the field manager (Robert) to drop by within 30m. He arrived promptly, opened the unit and discovered the issue.
He showed me the problem and was able to fix within 10m. Very professional service and fair pricing (visit and diagnosis fee of $79 was much cheaper than others around $120, plus they deduct it from any repair price).
Will definitely consider them for plumbing or HVAC work in the future! Alex did an excellent job diagnosing a tricky plumbing leak in my house. He was on time, courteous, and offered a fair price.
OneStop Pro Plumbing will be my new go-to in the future. I highly recommend.
We had a plumber come out today to check why our water pressure was very weak in the backyard. They got us in very quickly and even texted that they could come earlier in the day which was great! Could not have been nicer.
And very helpful. Resolved the problem fairly quickly given it was not as easy as a fix as we hoped.
Price was fair too! Definitely would use them in the future if we need it! And would also recommend! Very good experience with them...incredibly experienced and friendly plumber. Would hire again! Had sludge water back up in our basement drain and what I thought was going to be a very expensive pump replacement.
Alex M showed up right on time and diagnosed that the pump just had an obstruction and was improperly installed. Took the time to also notice a J hook was broken and was probably contributing to the problem.
Instead of paying over a thousand dollars on a new pump, he diagnosed/fixed the issue and we only paid a $75 diagnostic fee. Very professional, timely and honest.
Other positive reviews are true, would highly recommend! Hired One Stop to come look at an electrical issue with our HVAC system due to lightning from the recent storms. Robert was great.
He arrived on time and explained the problem to me as he went and he was able to get the issue resolved for us the same day. Very courteous, professional, and honest.
Would definitely use again. My AC unit went out this week, along with everyone else's so every HVAC is booked.
I tried another business who put me on schedule and then didn't show up on time and didn't notify me of any delay (check my recent reviews). I tried OneStop instead and I'm glad I did.
Dan reached out quickly and despite probably being neck deep in customer calls answered my questions as quickly as he could and got me on the schedule for the following day. None of the other HVAC places I worked with before had availability until Monday.
Dan got here on time, diagnosed the issue almost immediately, and got it fixed within the same time frame he had scheduled his arrival. No joke or exaggeration, I don't think I've ever had anyone fix something that quickly.
I'm sure it helped that I was able to do some troubleshooting on my own beforehand to narrow down the possible issues. But even without that, I'm confident Dan would have had it figured out regardless.
Cost was more than fair. The last time I had the capacitor changed on the AC Unit was 8 years ago and I was expecting higher costs today because it was so long ago, but prices were pretty comparable.
It's not something you see these days and it's very welcome! Overall, I'm very happy with the experience and it was totally worth spending another hot, sleepless night without AC to know my money is going to an honest owner that focuses on customer experience. Thanks again, Dan! I had my A/C unit and Furnace installed 1/2020.
Since then, I've always had 100%+ satisfaction with the team, especially Robert, Bob, Matt and Jeromy. They always go above and beyond for me.
I highly recommend them. I don't think twice about the price because the quality is always exceptional! Alex was transparent, honest, thorough, professional, and skillful.
Happy with the service and the product. Will recommend to anyone needs plumbing services.
Called Monday with a suspected A/C issue. Visit was scheduled for Wednesday and the tech (Jeremy) was right on time.
He assessed the situation and gave a pretty detailed explanation of what was going on, what my options were, and what they would cost. He answered all my questions, no sales pressure or upselling.
He even did some maintenance I should have asked for but didn't remember to, at no extra charge. Very straightforward and easy to work with.
I think the price was fair and competitive. I'm happy, would recommend, will use them again for AC and will try their plumbing service if needed.
My air conditioner went down on the hottest day of the summer. Made a call to Onestop and they were able to get Robert out to us the following day and get the issue fixed within a half hour for us.
Robert was very clear to communicate in what he was investigating to diagnose the issue and was very quick to get the work done. On another hot day like yesterday I was quite impressed with the speed and the service done.
I'd certainly recommend the service and will continue being a customer for onestop in the future I am blown away by the service I received from One Stop Pro! My toilet wasn't refilling after flushing and was a big source of frustration for my family. I called One Stop and made an appt to check out the toilet.
Alex was my technician and he arrived right on time and was such a pleasant and easygoing person to work with. He identified the problem right away and gave me the straightforward options to fix it.
I ended up replacing the toilet and Alex went above and beyond by telling me the cheapest and best toilet to purchase and went above and beyond to make sure I got the toilet replaced that same day. He even checked out my leaky sink while he was at it.
Couldn't be happier with the service. I hope I don't need to call a plumber again anytime soon, but you can bet that if I do it will be to One Stop.
SO grateful for their quick response, quality work, kindness, and understating my worries about the gas leak in my home. Jeromy was fast but also thorough.
I will be using this company again for all the other fixes this old house needs. Thank you again, as good, honest, plumbers are hard to find.
I highly recommend this company. The guys at from OneStop have been exemplary and so understanding of what was needed with my situation.
They talked and worked with me on ensuring they came in a timely manner that worked for me and my family and really came through with what needed to be fixed. I have already recommended them to a couple of coworkers and friends and they too have had a great experience with them.
Our furnace blew its limit switch one very cold January night. One Stop answered the phone when I called at 11PM and dispatched an awesome tech (Daniel) who quickly diagnosed and fixed the issue.
Very reasonable pricing for short notice high quality work. Highly recommended! Requested a quote, Robert came out on 5/15/24, told me he'd send over the quote and then never heard back.
Good times. Water heater replacement.
Michelle quoted job over the weekend. Provided a fair price vs 2 other bids.
Service scheduled and Alex showed up on-time, explained what he'd be doing, completed job, hauled away old water heater and left the area cleaner than when he started. A+ service.
Would definitely use OneStop Pro again. My kitchen sink was back up, and all the basic trouble shooting did not work.
So I called them, and they responded and set up an appointment in a timely matter. Alex came by and was very polite.
He assessed the situation and explained what needed to be done in an easy way I could understand. Alex worked very cleanly and talked through the process so that my mind was at ease.
This is the 5th or 6th time I have called them, whether it was my A/C, heater, electrical, and now plumbing. Every time they have come, it has been thorough and never over exaggerated process.
Thank you, guys, for having amazing work ethics, you make it easy to call you when we have issues we can't solve. The best.
My sump pump blew back into the house due to a frozen output pipe in the yard. Rob was right over and patched it up (functional) and will be back after taking care of the rest of this morning's emergencies.
This company has always come through for me. Highly recommended.
Thank you so much for your prompt and friendly service. Alex was very efficient, and he did a great job completing repairs.
Customer service was exemplary. Alex M.
did the work and fixed clogged kitchen sink. Fast, courteous, and explained some things I didn't know about.
Just great service. Didn't think companies had people like that anymore working for them.
And came in at the estimated cost too. Highly recommend.
OneStop Pro had a quick response time. Alex Munoz was great to work with.
Our kitchen sink was clogged. He diagnosed the problem and offered different fix options.
He explained clearly what he was doing and why throughout the process. He did a great job.
Thanks, Alex! I'm new to the Glen Ellyn area and I called OneStop to fix in floor heating. I was amazed at how responsive they were! Too often today companies are booked, unresponsive, or unaffordable.
They charged a third of the price as their competitors to diagnose issues. On top of that, they diagnosed, sourced, and installed the same day.
They didn't reschedule me or move on to the next job, they took their time to do it right and I greatly appreciated them. While no one wants to spend money to fix things, I do feel like OneStop is trust worthy, honest, and affordable.
Thank you Michael for being super quick to arrive and discussing all the options for fixing my thermostat issue! Alex was great! Working with OneStop was so easy and the work was completed quickly. I would definitely recommend them for gas line or plumbing work! Amazing service by Robert ! Did a perfect job installing a new fan Showed up on time and did a great job ! Had a leak from master bath shower into kitchen below.
The team was quick to identify the issue with minimal damage... obviously, some disassembly was required to chase down the leak.
Quick, clean, responsive and professional. We'll use them again if needed! These guys are awesome, they came quickly after we called them out for concerns about flickering lights.
They had 2 servicemen out to check out the entire problem starting at the cable box all the way to the lightbulb circuit. Well worth the price and peace of mind! They have helped us with some electrical rewiring we needed in our attic.
They did a free estimate for the work and scheduled the job timely. We also requested a quote for a level 2 Tesla charger and they gave us a free quote for a fair price.
As soon as we found out we had an ejector pump fail, I immediately began calling multiple plumbers to come on a Friday afternoon before a holiday weekend. OneStop stepped up with a speedy reply and was able to help me out the same day.
They also provided me with the quote upfront so I knew what to expect. They were friendly and professional.
I truly appreciate their flexibility in being able to help me out for a last minute situation. I would definitely use them again and recommend their services to others.
Thank you so much! My kitchen and dining room lights have been getting dimmer over the past few months. Flickering lights when microwave is on..etc.
They were very responsive to my asking for a consultation. We set a date and time and Robert came and assessed the situation.
Gave me a very reasonable quote to get it fixed. Explained what was going on in my breaker and had it fixed within 90 minutes.
They took the time to tighen any loose outlets, looked at any concerns I had and checked to make sure all was good. New bulbs purchased and installed.
I have a bright kitchen that is not illuminated by my bedroom lamp anymore. I can see in my dining room now without straining my crappy eyes.
Very friendly and great service. Recommend! Have had their service in the past.
After their service I had an unrelated problem. I called them after hours about a furnace issue.
They could not come out at that time but told me how I could fix it myself. They instructed me what fuse to check and replace.
After that, no issues with the furnace. Who wouldn't call them again for something more substantial.
Trust them! They are very good. We had a bad plumbing issue during the holiday season.
I read reviews and asked for Alex. He showed up on time quickly.
He was very professional and quickly figured out the problem. He was friendly.
He cleaned out everything when he left. Good value.
Highly recommended. You're very quick to respond and very thorough.
I was very happy with them and would definitely recommend them. But I'm not writing 85 characters so I guess you're ghosting to see a bunch of...
Or whatever!-.;& OneStop Pro is great! It's such a relief to have all of our systems serviced by one company. They respond very quickly and are able to come within a business day or two.
I also appreciate that they don't try to upsell you but offer a few options. I signed up for their annual servicing plan and again such a relief to know that they'll come quickly and keep my systems running smoothly.
Super responsive to my text inquiry on Yelp. Gave a fair and accurate quote on the phone, accommodated my schedule, communicated on the way here, arrived on time, did the job, and cleaned up afterward.
I highly recommend and would use them again. We had a critical problem and contacted OneStop based the Yelp reviews.
They came within 12 hours and solved the problem. Alex was super friendly and knowledgeable and worked efficiently.
It may be worth reading this whole review: My estimate began with a comedy of errors--to begin, not prepared with tape measure and immense disrespect to their own staff on site while barking orders, leaving me uncomfortable. -We get inside...
begins showing something me by tracing a box on my painted wall with his screw driver?! -Quote was more than 200% the cost of two other electricians I obtained a bid from. -*it gets worse...
took my panel apart and was tapping everything in the panel with his screw driver (I have two electric cars and solar panels feeding through that panel--over 250k in assets) and came to find out he tripped breaker which caused the need for tesla to arrive onsite and troubleshoot. (Remember this was all for a bid...
quite scary how they'd perform an actual job) Here is the worst of it... I called and asked for owner/manager to call me.
I get a call from, turns out to be the guy who was onsite but didn't share that it was him and was talking in third person the entire time. He allows me to finish and then proceeds to call me derogatory names and notes to me that he doesn't have a quoting system for unreasonable people like me, that's why my price was so high...
hmmmm??? Personally, not the organization I desire performing working at my homes. He runs a business and had zero ability to control his temper and manage the situation with any level of maturity or professionalism.
I have an attorney preparing a letter for their insurance company in order to provide color on what has taken place. Cheers.
We've been working with Robert and One Stop Pro for almost 10 years. They were the first company we called when we moved into our home, and we haven't stopped working with them since.
Robert is our go to guy for anything in our home, he's professional, punctualt, takes great pride in his work, and does an amazing job. Robert is the best, and One Stop Pro will continue to be the first company we call! Robert came up to change a backup sump pump that failed.
He was very responsive, insightful and helpful. After multiple checks, he determined that the sump pump failed but was still under warranty so he was able to replace and get a new sump pump to us within 2 hours from his original visit.
He is very dependable and reliable and I would
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