Apex Plumbing & Sewer

Positive Aspects: Many reviews noted that Apex Plumbing & Sewer has skilled technicians who provide excellent service when called upon. Technicians like Ben, Chas, and Chuck were frequently mentioned for their professionalism, knowledge, and promptness. Customers appreciated how quickly treatment was rendered, particularly in emergency situations, sometimes receiving assistance within 30 minutes o... Read more

Positive Aspects: Many reviews noted that Apex Plumbing & Sewer has skilled technicians who provide excellent service when called upon. Technicians like Ben, Chas, and Chuck were frequently mentioned for their professionalism, knowledge, and promptness. Customers appreciated how quickly treatment was rendered, particularly in emergency situations, sometimes receiving assistance within 30 minutes of calling. Happy clients expressed satisfaction with the work done, particularly regarding diagnostics and repairs of plumbing issues.Negative Experiences: Conversely, a notable number of reviews voiced significant dissatisfaction relating primarily to: - Pricing Concerns: A prevalent theme among several reviews indicates a perception of overcharging, with many stating that the quotes were significantly higher than those provided by other local companies. Customers felt that they were offered inflated prices for relatively simple plumbing tasks. - Inconsistent Quality of Service: There are complaints about inconsistent service quality; while some praised responsiveness and skill, others expressed frustration over poorly executed jobs that led to recurring issues, indicating that not all technicians are equally capable. - Customer Service Issues: Customers have reported inadequate follow-up and communication from management, describing experiences where their calls or messages were not returned promptly or at all. Discontentment grew when issues resurfaced after service calls, and clients felt ignored when seeking resolutions. - Unprofessional Behavior: Some reviews described experiences where technicians displayed disrespectful or unprofessional behavior, which negatively impacted the overall experience and raised concerns about the company culture.Management and Operational Critique: The complaints extend to management practices and the booking process. Multiple reviews reported feeling dismissed or hearing excuses when raising concerns about their service experience. Customers noted that even direct appeals to owners for resolution often met with indifference, reinforcing a perception of a lack of accountability. Overall, while Apex Plumbing & Sewer seems to have a capable team of technicians who can effectively handle plumbing issues, the company itself struggles with consistent pricing, comprehensive customer service, and follow-through on commitments. Many reviewers strongly recommend potential customers to seek multiple estimates to avoid overcharges and possibly reconsider using Apex based on prior experiences. Read less