Schoonover Sewer Service

The reviews for Schoonover Sewer Service reflect a dichotomy in customer satisfaction. On one hand, positive accounts highlight the responsiveness of the team, particularly praising owner Lucas and technicians like Matt and Jake. Customers frequently mention the team's informative and courteous approach, with many noting follow-ups and effective solutions to their plumbing problems. Several review... Read more

The reviews for Schoonover Sewer Service reflect a dichotomy in customer satisfaction. On one hand, positive accounts highlight the responsiveness of the team, particularly praising owner Lucas and technicians like Matt and Jake. Customers frequently mention the team's informative and courteous approach, with many noting follow-ups and effective solutions to their plumbing problems. Several reviewers mentioned specific successful incidents where the team resolved issues quickly and at a reasonable cost, further cementing their trust in Schoonover. Conversely, the negative reviews paint a stark picture of dissatisfaction rooted in poor communication and inadequate service during critical situations. Customers report delays in responding to urgent needs, with some experiencing long waits and rude interactions when trying to arrange services. Instances of leaving debris and not properly solving the problems compounded these frustrations. There are also accusations of unexpected charges for incomplete work, leading to a perception of dishonesty that undermines the positive experiences shared by others. Common themes include:Responsive and Professional Staff: Many reviews commend the personnel for their professionalism, especially in timely response and effective problem-solving.Inconsistent Service Quality: Several customers contrasted their experiences, with some receiving exceptional service and others feeling neglected, particularly in emergency situations.After-Service Cleanliness: A recurrent complaint involves the failure to clean up work areas post-service, leading to customer disappointment even when the plumbing issues were resolved.Communication Issues: Multiple reviews point out negative experiences related to communication, specifically regarding service delays and the clarity of charges associated with services rendered.Competitive Pricing: When effective, Schoonover is acknowledged for fair pricing, making them a preferred choice compared to larger corporations known for overcharging. Overall, while Schoonover Sewer Service has a loyal customer base who appreciate their efficiency and professionalism, significant operational improvements in customer handling and emergency responsiveness would likely enhance their reputation and customer retention even further. Read less