Reliable Mechanical

The reviews indicate a dichotomy in the experiences shared by customers of Reliable Mechanical. On the positive side, clients who received prompt service from technicians like Dennis appreciated the professionalism and efficiency in response to urgent issues, mentioning a long-standing relationship with the company that fostered trust and loyalty over many years. This indicates that when Reliable ... Read more

The reviews indicate a dichotomy in the experiences shared by customers of Reliable Mechanical. On the positive side, clients who received prompt service from technicians like Dennis appreciated the professionalism and efficiency in response to urgent issues, mentioning a long-standing relationship with the company that fostered trust and loyalty over many years. This indicates that when Reliable Mechanical is able to deliver services effectively, customers are generally satisfied and willing to commend their efforts. Conversely, notable dissatisfaction arises from issues related to communication and pricing. One customer expressed disappointment in the company's handling of a refund request, describing an unresponsive service which left them feeling unvalued. This sentiment is echoed in another review where a lack of follow-up regarding an unresolved billing issue has pushed the customer to seek other plumbing options. Additionally, the comments regarding high pricing for services, particularly for R22 refrigerant, suggest a perception of being overcharged compared to market rates, which could lead to further customer attrition. In summary, while Reliable Mechanical has established a positive reputation with some long-term customers who appreciate their service, the company faces challenges around customer retention due to communication shortcomings and pricing concerns, indicating an area for improvement to balance their customer service excellence with operational responsiveness. Read less