Lanz Plumbing Heating & Cooling

Several themes emerge from the reviews of Lanz Plumbing Heating & Cooling, showcasing both strengths and weaknesses in their service:Positive Technicians and Customer Service: A common theme among satisfied customers is the praise for the technicians' professionalism and friendliness. Many reviews mention technicians being on time, knowledgeable, and courteous, which contributes positively to the ... Read more

Several themes emerge from the reviews of Lanz Plumbing Heating & Cooling, showcasing both strengths and weaknesses in their service:Positive Technicians and Customer Service: A common theme among satisfied customers is the praise for the technicians' professionalism and friendliness. Many reviews mention technicians being on time, knowledgeable, and courteous, which contributes positively to the customer experience. Some customers appreciated that technicians provided effective solutions and educated them about the necessary repairs without pushing for unnecessary replacements.Prompt Service: Many customers noted the company's ability to provide same-day service. This promptness was particularly appreciated during emergencies, leading to a favorable impression of the company's responsiveness. Reviews often mentioned quick scheduling and arrival times, which were crucial during urgent situations like non-functioning HVAC units.Concerns Over Pricing and Transparency: A frequent complaint involves the perceived high costs of services. Several customers felt that charges were excessive for the work performed, noting discrepancies between quoted prices and final bills. There are also reports of technicians suggesting unnecessary upgrades or services, which contributed to skepticism about the company Read less