Illinois American Water Company

2.7 /5 (3 Reviews Analyzed)

Overview of Company Customer Sentiment Analysis in January

The reviews for Illinois American Water Company reflect a mixed sentiment overall. There are commendations for the dedication and kindness exhibited by certain employees, particularly in customer service interactions, highlighting instances where representatives went above and beyond to assist customers. However, these positive experiences are countered by substantial dissatisfaction regarding the... Read more

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Plumbing inspection

Business Details

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Workman Score

  • Price-friendly
    40%
  • Professionalism
    80%
  • Experience
    60%
  • Completion
    80%

Overview of Company Customer Sentiment Analysis in January

Across the three reviews provided, several common themes emerge that paint a comprehensive picture of customer sentiment towards Illinois American Water Company.Positive Customer Service Experience: One review stands out for praising a particular employee named Jaimie, who displayed exceptional customer service by helping with a leak that was not part of his remit. This highlights the presence of ... Read more

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    What does the Wise Workman score mean?
    <80 Alert
    80–89 Poor
    90–99 Licensed
    100–120 Great
    >120 Excellent
    107
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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