Illinois American Water Company

Across the three reviews provided, several common themes emerge that paint a comprehensive picture of customer sentiment towards Illinois American Water Company.Positive Customer Service Experience: One review stands out for praising a particular employee named Jaimie, who displayed exceptional customer service by helping with a leak that was not part of his remit. This highlights the presence of ... Read more

Across the three reviews provided, several common themes emerge that paint a comprehensive picture of customer sentiment towards Illinois American Water Company.Positive Customer Service Experience: One review stands out for praising a particular employee named Jaimie, who displayed exceptional customer service by helping with a leak that was not part of his remit. This highlights the presence of dedicated employees who are willing to support customers beyond their immediate responsibilities, suggesting that customer interactions can be a bright spot for the company.Frustration with Billing and Fees: A significant portion of the feedback focuses on difficulties related to billing processes. Customers express frustration about being charged for online transactions and the convoluted process of setting up automatic payments, which requires maintaining a zero balance Read less