Edelman

The reviews collectively illustrate a dichotomy in customer experiences with Edelman.Positive Experiences: Several customers report high satisfaction with the company's responsiveness in emergency situations. Reviews often commend the technicians for their professionalism, cleanliness, and thoroughness. The aspect of communication is frequently highlighted, indicating that customers feel informed ... Read more

The reviews collectively illustrate a dichotomy in customer experiences with Edelman.Positive Experiences: Several customers report high satisfaction with the company's responsiveness in emergency situations. Reviews often commend the technicians for their professionalism, cleanliness, and thoroughness. The aspect of communication is frequently highlighted, indicating that customers feel informed throughout the process. For instance, one reviewer appreciated the temporary solution provided at night and noted the care taken with plumbing work, showcasing Edelman's commitment to quality service.Negative Experiences: Contrastingly, other customers express significant dissatisfaction, particularly regarding delays and product reliability. Specific complaints include a broken heater that was not promptly replaced despite being relatively new, leading to discomfort in winter conditions. The lack of timely updates and a perceived indifference towards urgent customer needs was emphatically noted, suggesting a systemic issue in prioritizing customer service during crises.Customer Recommendations: While some customers recommend Edelman based on positive interactions, the concerns raised by others regarding delays and billing practices (such as after-hours fees) tarnish the overall sentiment. The suggestion to consider alternative providers indicates a lack of confidence in Edelman's ability to handle urgent situations effectively. Overall, the sentiment analysis reveals that while Edelman has a foundation of skilled technicians providing good service, there are critical operational shortcomings that need addressing to ensure a consistently positive customer experience. Read less