C-U HVAC, Plumbing & Electric

The reviews indicate several recurring themes regarding the strengths and weaknesses of C-U HVAC, Plumbing & Electric.Positive Aspects: - Timely Service: Many reviewers emphasized the company's reliability and quick response time, often receiving same-day or next-day service without any excessive fees for emergencies. This is a major plus for customers experiencing plumbing issues. - Quality... Read more

The reviews indicate several recurring themes regarding the strengths and weaknesses of C-U HVAC, Plumbing & Electric.Positive Aspects: - Timely Service: Many reviewers emphasized the company's reliability and quick response time, often receiving same-day or next-day service without any excessive fees for emergencies. This is a major plus for customers experiencing plumbing issues. - Quality of Work: The work performed by the technicians is frequently described as thorough and effective. Specific mentions of knowledgeable employees, like Andrew, indicate a high level of expertise that customers found reassuring. - Fair Pricing: Several reviews commend the company for its competitive pricing, suggesting that they provide substantial value for their services compared to other local competitors who may charge significantly more. - Professionalism: Reviewers noted the friendly and professional demeanor of the staff, contributing to overall positive experiences. - Recommendations: The company comes highly recommended by customers, which reflects trust built through satisfactory service.Negative Aspects: - Clerical Errors: One significant grievance was related to billing errors and miscommunication about service locations, which led to a negative experience for a customer. This kind of clerical oversight can undermine the positive experiences other customers have had. The mention of being sent to collections for a bill that was not properly communicated is particularly damaging to the company's reputation. - Customer Service Response: The lack of follow-up regarding the billing confusion contributed to the dissatisfaction of the reviewer. Effective communication could have potentially salvaged this relationship and mitigated the negative experience. In conclusion, while C-U HVAC, Plumbing & Electric has garnered strong praise for their services, emphasizing timeliness, quality of work, and fair pricing, the negative feedback surrounding clerical errors and customer service response highlights an area for improvement. Addressing these weaknesses could further enhance their reputation and customer retention. Read less