A & R Mechanical Contractors Inc

The reviews for A & R Mechanical Contractors Inc present a mixed sentiment. On one hand, some customers have expressed satisfaction with the plumbing services, highlighting friendly and competent service along with successful outcomes. On the other hand, significant dissatisfaction arises from negative experiences regarding pricing and perceived incompetence, with some customers feeling overcharge... Read more

The reviews for A & R Mechanical Contractors Inc present a mixed sentiment. On one hand, some customers have expressed satisfaction with the plumbing services, highlighting friendly and competent service along with successful outcomes. On the other hand, significant dissatisfaction arises from negative experiences regarding pricing and perceived incompetence, with some customers feeling overcharged and misled about service costs. In the detailed sentiment analysis, the positive reviewers praised the company for their skilled and friendly technicians, particularly noting satisfaction with a plumbing job completed in their kitchen remodel. This group emphasized the effectiveness and reliability of the installations performed by the technician, indicating a good service experience. Conversely, the negative sentiment predominantly stems from one review that describes a troubling experience with billing. A customer felt wronged after being charged for what they believed was a short appointment, which was initially misrepresented as a "free" quote. This reviewer labeled the company as incompetent and criticized their pricing structure, feeling that it was excessively high and unjustifiable. Additionally, the insurance company's refusal to cover the charge further reinforced their dissatisfaction. Common findings among the reviews indicate a clear divide between those who appreciate the technical work delivered by A&R and those who have encountered issues regarding billing and communication. The contrasting experiences highlight the importance of clear upfront communication regarding costs and service expectations to enhance customer satisfaction and mitigate discontent. Read less