Petersen & Son Plumbing

The reviews for Petersen & Son Plumbing reflect a highly polarized sentiment among customers. Some long-term clients express nostalgia for past reliable service, particularly under the previous ownership, praising the company's reasonable rates and straightforward operations. However, more recent reviews highlight a dramatic decline in service quality since the transition to the current management... Read more

The reviews for Petersen & Son Plumbing reflect a highly polarized sentiment among customers. Some long-term clients express nostalgia for past reliable service, particularly under the previous ownership, praising the company's reasonable rates and straightforward operations. However, more recent reviews highlight a dramatic decline in service quality since the transition to the current management. Many customers report negative experiences, including poor workmanship, unresponsiveness, and high costs compared to previous standards. A recurring theme is dissatisfaction with the service quality and frustration over unreturned communications, contrasting sharply with a few positive experiences where prompt and efficient help was provided. Overall, the sentiment leans strongly negative, indicating significant dissatisfaction with the current state of the company. In detail, common findings among the reviews include:Decline in Service Quality: Multiple reviewers noted that the quality of plumbing and other services has deteriorated since the retirement of the original owner. This decline is marked by complaints about sloppiness and ineffectiveness in completing jobs as promised.Unresponsiveness: A significant number of reviews mention the lack of response from the company. Customers express frustration over unanswered calls and ignored messages, leading to a feeling of abandonment after they have invested in services.High Costs and Upselling Practices: One reviewer highlighted a troubling trend of upselling during service visits. Others commented on overpriced services, suggesting they felt exploited compared to past experiences with the company.Polarized Customer Experiences: While several customers voice extreme dissatisfaction, there are also accounts of positive experiences, particularly highlighting prompt response times and effective problem resolution from specific service calls. However, these positive experiences appear to be exceptions rather than the norm in the recent reviews.Legacy Woes: Long-term customers express a sense of disappointment for the decline of a once-reputable service provider, indicating that their loyalty was established based on a history of reliable and quality work. The negative trends lead to recommendations to seek alternatives for plumbing needs. Overall, the reviews suggest that Petersen & Son Plumbing is struggling to maintain its former level of service quality, leading to frustrations for both long-time and new customers alike. Read less