New Century Plumbing

The feedback collected from customers highlights several key themes and sentiments regarding New Century Plumbing over the past month.Quality of Service: Customer experiences range significantly regarding the quality of service. Positive comments emphasize effective and quality work, with mentions of promptness and professionalism from Kevin and his crew. Specific instances of emergency response, ... Read more

The feedback collected from customers highlights several key themes and sentiments regarding New Century Plumbing over the past month.Quality of Service: Customer experiences range significantly regarding the quality of service. Positive comments emphasize effective and quality work, with mentions of promptness and professionalism from Kevin and his crew. Specific instances of emergency response, like the handling of a catastrophic pipe collapse and leaking problems, were appreciated. Customers felt reassured by the professionalism and communication shown by the team during difficult situations.Customer Service Discrepancies: A recurring issue surfaced concerning customer service, specifically with communication. Multiple customers relayed experiences where follow-up calls were not returned, or promised service was not fulfilled. This inconsistency created a sense of frustration, leading some customers to feel ignored or disrespected. This represents a critical area for improvement for New Century Plumbing.Timeliness: Many reviewers praised the company for its ability to respond quickly to urgent plumbing needs. Instances of late-night call-outs and rapid resolutions were highlighted positively, showcasing the company's readiness to handle emergencies. However, this was contrasted by some experiences of delayed service and unreturned calls, creating confusion about the company Read less