R J Till & Sons Plumbing

The reviews for R J Till & Sons Plumbing present a mixed sentiment. While some customers commend the plumbing services for being timely, effective, and reasonably priced, others express significant concerns regarding the owner's conduct outside of the business realm, pointing to a troubling incident that raises questions about his character and behavior. The contradiction between positive service ... Read more

The reviews for R J Till & Sons Plumbing present a mixed sentiment. While some customers commend the plumbing services for being timely, effective, and reasonably priced, others express significant concerns regarding the owner's conduct outside of the business realm, pointing to a troubling incident that raises questions about his character and behavior. The contradiction between positive service experiences and negative perceptions of personal conduct creates a complex reputation for the company. In detail, the reviews reflect a dichotomy in customer sentiment towards R J Till & Sons Plumbing. On one hand, several customers had positive experiences with the plumbing services, highlighting the owner's responsiveness, professionalism, and reasonable pricing. Many long-term customers express trust in the reliability of the services provided, noting that the owner has assisted them through various plumbing issues, enhancing their overall satisfaction. This aspect contributes to a strong base of loyal customers, who have repeatedly relied on the company for emergency and routine plumbing needs. Conversely, a notable review raises serious concerns about the owner's behavior outside the business context, specifically involving an altercation with a customer regarding a parking situation. This incident is characterized by allegations of intimidation and racial undertones, which starkly contrasts the positive service experiences reported by other customers. The review calls into question the owner's character, potentially overshadowing the otherwise commendable plumbing services offered by the company. Overall, while the technical aspect of the business seems strong, the implications of the owner's conduct may negatively influence potential customers' perceptions and experiences, leading to a divided reputation for R J Till & Sons Plumbing. Read less