Giertsen Company of Illinois

The reviews for Giertsen Company of Illinois reflect a strikingly negative sentiment overall, characterized by considerable dissatisfaction with their service quality and professionalism. Many customers express frustration over poor workmanship, particularly in mold remediation and water damage repairs, indicating that the company has caused further damage rather than resolving issues. Complaints ... Read more

The reviews for Giertsen Company of Illinois reflect a strikingly negative sentiment overall, characterized by considerable dissatisfaction with their service quality and professionalism. Many customers express frustration over poor workmanship, particularly in mold remediation and water damage repairs, indicating that the company has caused further damage rather than resolving issues. Complaints highlight disrespectful communication, inadequate problem-solving, and neglect of critical safety protocols. While a small number of reviews praise specific staff members and express satisfaction with certain projects, the overwhelming sentiment points to mistrust and disappointment, suggesting a company that has failed to meet customer expectations consistently. In the detailed sentiment analysis, several common themes emerge from the reviews. Many customers report a lack of effective communication and responsiveness from the Giertsen team, particularly in urgent situations involving mold and water damage. Frustrations revolve around the adequacy and quality of the remediation work, with multiple individuals alleging that the company failed to address visible issues effectively, such as mold and water damage, resulting in further health complications for residents. Some clients noted that the company did not perform comprehensive assessments, leading to lingering problems and dissatisfaction. Customers also expressed concerns over professionalism, with recurring mentions of employees being disrespectful or dismissive. In particular, complaints about broken promises, such as not following through on repairs or denying damage claims, created a significant lack of trust in the company's handling of projects. Although a handful of clients had positive experiences with specific workers and appreciated the completion of some projects, these occurrences were overshadowed by the collective negative experiences of many others. Overall, the feedback indicates a severe deficiency in customer service and quality assurance within Giertsen Company of Illinois, prompting strong caution for prospective clients. Read less