Done With Pride

The recent reviews for Done With Pride reveal a polarized sentiment. While one customer praised the excellent service and thorough work of the plumbers, the majority express dissatisfaction with aspects such as poor communication, missed appointments, unsatisfactory repairs, and questionable qualifications of the staff. Many reviews highlight a lack of professionalism in customer service and a sen... Read more

The recent reviews for Done With Pride reveal a polarized sentiment. While one customer praised the excellent service and thorough work of the plumbers, the majority express dissatisfaction with aspects such as poor communication, missed appointments, unsatisfactory repairs, and questionable qualifications of the staff. Many reviews highlight a lack of professionalism in customer service and a sense of dissatisfaction with the overall service delivery, leading to frustration and disappointment among the clients. Detailed Sentiment Analysis: Analyzing the shared reviews, it is clear that the sentiment towards Done With Pride is largely negative, with key themes emerging from the customer experiences.Service Reliability: Several reviews mention issues with scheduling and reliability. Customers experienced last-minute cancellations and rescheduling, which contributed to their dissatisfaction. One review specifically pointed out a failure to arrive during the originally scheduled window and a lack of solutions or responsiveness from the company.Quality of Work: There were complaints regarding the quality of repairs performed. In one instance, a customer indicated that the plumber did not fix all the leaks as promised. Such issues suggest a potential inconsistency in the quality of workmanship provided by the technicians, raising concerns about the skills and training of the staff.Professionalism: Reviewer experiences regarding communication with the company were predominantly negative. Customers reported feeling dismissed and unvalued when raising concerns, especially when discussing the qualifications of the technicians. One reviewer reported that a technician was an apprentice and had an expired license, which understandably created distrust.Customer Service: The sentiment regarding customer service performance is largely negative, with instances of poor communication and a perceived lack of accountability noted in several reviews. Customers felt that inquiries and requests for further assistance were ignored, and in some cases, they were told to seek services elsewhere.Mixed Experiences: Although most reviews conveyed negative sentiments, a few highlighted positive experiences, particularly when service was executed well. This indicates that while there may be some capable technicians, it seems that these positive experiences are overshadowed by a significant number of negative interactions. Overall, Done With Pride appears to be struggling with service consistency, effective communication, and customer satisfaction. Improvements in these areas could lead to a more positive overall sentiment from clients in the future. Read less