Overview of Company Customer Sentiment Analysis in January
Reviews for Tiger Plumbing, Heating, Air Conditioning, & Electrical Services in the last month indicate a predominantly negative sentiment, with many customers expressing dissatisfaction over high prices and aggressive sales tactics. Several reviews mention experiences of being quoted excessively inflated prices, with some customers feeling they were misled or pressured into purchasing unnecessary... Read more
Reviews for Tiger Plumbing, Heating, Air Conditioning, & Electrical Services in the last month indicate a predominantly negative sentiment, with many customers expressing dissatisfaction over high prices and aggressive sales tactics. Several reviews mention experiences of being quoted excessively inflated prices, with some customers feeling they were misled or pressured into purchasing unnecessary services. While a few positive reviews acknowledged efficient service and helpful technicians, they were overshadowed by complaints highlighting unethical practices, lack of professionalism, and poor communication. Overall, there are strong warnings against using their services, particularly for vulnerable customers. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews illustrate a pattern of concern among customers who felt victimized by Tiger Plumbing's pricing strategies and sales practices. Many experienced significant price gouging, with initial quotes doubling or even tripling after further assessment. For instance, quotes ranging from $248 for a faucet installation ballooned to around $1,200 due to perceived complications. Customers frequently... Read more
The reviews illustrate a pattern of concern among customers who felt victimized by Tiger Plumbing's pricing strategies and sales practices. Many experienced significant price gouging, with initial quotes doubling or even tripling after further assessment. For instance, quotes ranging from $248 for a faucet installation ballooned to around $1,200 due to perceived complications. Customers frequently mentioned being pressured to upgrade or purchase additional services they didn't need, leading to feelings of betrayal and distrust. Common themes of unethical behavior emerged, particularly related to how service personnel interact with clients. Numerous reviews noted how technicians employed high-pressure sales tactics, framing situations as emergencies or necessary upgrades, which established a sense of urgency. Reports of sexist or condescending attitudes directed at female customers further underline a troubling disregard for customer respect and service quality. Many customers also cited concerns regarding transparency and accountability. Complaints included a lack of clarity in billing practices, where promised discounts were not honored, and unrealistic contracts that made cancellation difficult. Instances of delayed responses from customer service further compounded frustrations, leading to an impression of disorganization within the company. Despite some positive experiences mentioned, where technicians provided competent service or resolved issues efficiently, these accounts were few in comparison to the negative experiences shared. Overall, the reviews demonstrate that Tiger Plumbing is generally associated with misleading pricing practices, inadequate service delivery, and a lack of respect for customer needs or feedback, leading to a strong recommendation to seek alternative service providers. Read less