Review and analyze now for company Chicago Sewer and Drain Professionals and provide the analysis in the discussed format for the following reviews: '''Responded very quickly, came the same day we reached out and do an amazing job without ripping you off like others. Chicago Sewer & Drain was very responsive to my Yelp request after the work was out of the scope of another plumbing company.
They arrived within 30 minutes of my first message, assessed the situation, explained the options, and provided a quote for hydraflushing. Unfortunately, the issue was larger than that so they explained the issue, showed me camera images inside my water line, and we discussed options.
They took the time to make sure I understood the issue - and how/why it happened. They provided me with an estimate and we scheduled the rest of the work for Sunday (didn't charge for time and a half).
Sunday was a huge project - excavating layers of cement and tile so the work carried over to Monday. They called each time 15-30 minutes prior to arrival, provided options along the way, and answered all my million questions! They finished the work and sent me videos and photos to ensure the work was completed.
They also called to explain findings and tell me what was fixed/replaced/added. They let me know to reach out anytime if something comes up or if I have any further questions.
They cleaned up the area while also tarping my wood floor, washer/dryer, and carpeted area. What started as a clogged toilet turned into a HUGE project, but I'm grateful I found this company because they were honest, hardworking, professional, and understood it was urgent.
I had an appointment yesterday and this company was a no show. I tried to call.
No answer, no voicemail. I emailed.
No response. Time to find another company.
Thomas and his team are absolutely incredible. He was fair honest and reliable.
We have had ongoing plumbing issues in our newly flipped home and they fixed our biggest problem yet. They are literal life savers.
He made me feel at ease when I thought this was going to be a never ending issue. They are absolutely experts , lose ABCs number quickly these guys are 1000x times better.
I will be recommending them to everyone I know for any plumbing issues. Hire this company for any plumbing, sewage or drain problem you will not regret it.
Thomas and his crew did a replacement of a section of my clay sewer pipe 2 years ago. I paid $4,500 for a replacement clay pipe about 3 feet long to be installed under my basement floor.
They were on time and did the work very quickly. Upon seeing their camera inspection of the newly repaired pipe section, I was very concerned about the misalignment of the connections to the old pipe.
There is an approximately 1 to 1-1/2 inch skew in the connections on either side of the repair that is very visible (i'm including their video in my review). My concern was that it would cause the pipe to eventually become clogged and/or leak around those connections.
I expressed those concerns to Thomas, who was very steadfast in his assertion that the work was "exemplary" and that there was no reason to be concerned. The video in my review clearly shows very poor connections of the repaired section.
I have no idea if there are any leaks into the surrounding ground potentially causing damage or shifting of my foundation, and only time will tell. There are three other important things to note: 1) The picture (included in my review) that Thomas sent me of the repair was in my opinion purposely obscured by dirt and gravel (just at the connections coincidentally) to prevent me from seeing how misaligned the repair was before they backfilled the hole.
2) They did a really bad job of filling the excavation back in, requiring me to fill it in with concrete again myself in order to replace the flooring level. 3) One of his employees stole my screwdriver.
I asked where it was and he pretended to have taken it by mistake, however they weren't doing any work that required a screwdriver at that time and my screwdriver was a distinctive expensive one that you couldn't mistake for any random screwdriver. Thomas even said "these guys have sticky fingers, you can't leave anything lying around".
I'd recommend if you hire this company, you put away any valuables when his team is there, and check the work yourself before it's filled in so you don't have to worry about future problems. Excellent service given by Chicago Sewer And Drain professionals Inc.
I was having an issue with the drain in my utility room. I called Chicago Sewer And Drain and they came out in a very timely manner David.
and his partner Listened to what I thought the problem was. They looked at the situation and made the proper suggestions to me.
David told me the fee up front. They went to work on the problem.
I like the way they worked as a team helping each other along the way. The job was completed with efficiency always keeping me informed along the way.
I would highly recommend them. Excellent customer service.! We needed someone to clear out the sewer of a house we had on the market and give us an estimate on some plumbing work.
Thomas was so accommodating and came out very quickly! We would highly recommend them! Came out quickly. Attempted to flush pipes.
Catch basin full of muck including a lot of bricks. In order to get to sewer line, they needed catch basin cleaned.
He called another company, set it up, catch basin cleaned. They then flushed the pipes.
Catch basin needs tuck pointing on interior. Handling now.
FABULOUS! First time dealing with sink pipes and corrosion. I found this company on Yelp and I spoke with 4 companies total.
Thomas picked up my call, looked at my photos, and shared his recommendations. He was transparent, explained the reasoning for his recommendations, and worked with me on my requests.
Same day...David and William came out for the service. They inspected all of my sink pipes, shared their observations, and worked on what needed to be replaced.
The three gentlemen answered all of my questions. I highly recommend this company to anyone who needs a plumbing service.
They were responsive, professional, efficient, patient, and thorough. I'll be working with Chicago Sewer and Drain Professionals again.
Thank you, David, William, and Thomas! I give them high marks for being thorough, very responsive, had a competitive quote, and I really appreciate the window they promised to arrive in was a 30-minute window, where most plumbers gave a 2-hour window. I would use these folks next time I have a need for a plumber.
Chicago Sewer and Drain Professionals have now come through for us twice. They took the time to properly diagnose a pump drainage issue when every other plumber I called only wanted to address the symptoms, not find the cause.
We were so happy with the pump drainage resolution, that we called them back about a slow drain in our kitchen sink only to find out through Chicago S&D's help that the previous owners of our house had been dumping grease down the drain for decades. They're quick, friendly, clean up after themselves, and the pricing I got for the pump drainage issue was comparable to other quotes I'd gotten for that, but the difference is these WANTED to find the problem, found it, and fixed it perfectly.
I won't call anyone else anymore Did not help in my emergency!!!! Take the emergency off your advertisement!!! Not a good number to call if you need them now fast, fair, professional - best sewer/drainage experience ever! I discovered this business through Yelp in an emergency situation. Our basement was flooding due to blockage of the sewer/drain pipe.
I received a response to my inquiry early in the morning and had an appointment not long after. David and the team determined the probable issue quickly and were able return to fix it by mid day.
He told me from the start what the cost range would be, depending on whether they needed to unclog from two places or one, so when they need to go to the second option, I already knew the cost and could agree quickly. I highly recommend this business! These guys are top notch.
The basement of our 6-unit building had flooded due to a collapsed catch basin. [Other plumbers we had take a look said we needed to get rid of the catch basin, and their solution for where all the water would go that the catch basin would normally contain was...
to redirect the downspouts off the building. To where? oh, the alley and/or the front of the building, all of which is essentially a giant concrete slab.
Okay....] CSADP were the only ones we called who talked us through the option of rebuilding the catch basin. Expensive, but not outrageous and certainly less than tearing up the entire basement to reroute the plumbing drain system substantially and bypass the basin.
The service was timely, on budget, courteous, and thorough. I had made an appointment through an app and was quoted a huge price.
When Joel from Illinois Sewer and Drain called and offered to do the job for almost half, I took a chance on him. Boy, am I glad I did.
He came out exactly when he said he would. He was very polite and worked for over an hour trying to get whatever what stuck in the toilet unstuck.
He told me he would have to return the next day. So the following day I received a call from the receptionist at the office saying that Joel couldn't make it but that his father was coming in his place.
His father, Bob, came with an assistant, Logan, and worked until he finally pushed whatever it was into the sewer. These guys were incredibly neat and did a fantastic job.
I found out that this is a family run business and Bob has been in the business for over 40 years so he certainly knows what he's doing. I highly recommend these guys.
Thomas was very communicative, he came out to the property to provide a free quote, and he promptly sent the quote pdfs. I was disappointed after talking with another plumber at how Thomas seemed to be trying to up-charge us for repairs and procedures that were not necessary to fix our problem.
I don't think I will reach out again to Thomas, despite his good communication, as trust was broken by the amount he was proposing charging. *UPDATE* For potential clients reading this review: A year passing since this quote was sent makes my review all the more relevant.
We ended up having the check valve and sump pump replaced for $1300 total. Chicago Sewer & Drain quoted us $1100 for camera/hydrojetting the main sewer line, $1600 for an ejector pump replacement, $1200 for a sump pump replacement, and the check valve replacement would be included with other repairs.
We had significant savings with the approach we took (over $2000), and everything works perfectly fine over a year later. This is why I characterized the quotes as "upsell".
Thomas came out and assessed my basement plumbing situation quickly and accurately. We had several sewer issues including periodic flooding anytime the city main backed up from the street during super heavy rains.
Thomas worked with me to craft an economical solution and then his team got right tow work. Dave, Romero, & Raul were a 3-man sewer swat team.
They worked quickly and kept me informed all along the way. We felt like they worked on our home as if it were their own - with care and respect.
Thomas and his team were phenomenal. We would highly recommend them to anyone with flooding and/or sewer issues.
Thank you, men. Thomas came and helped me out with all of my concerns.
He's so good at figuring out how to communicate with you where you're at - at first he didn't use any jargon but he figured out what I knew and started giving me the more technical stuff. He gave me great advice on next steps, and was super forthright about what I didn't need to do - he didn't try to upsell me or rush a job that could wait.
Very honest guy, would definitely call him first next time. My wife came home to an inch of water in our basement after work.
After consulting a water restoration guy he recommended I call a plumber. After calling Chicago Sewer and Drain, the dispatcher returned my call within 10-15 minutes.
Thomas and his crew came out and fixed my issue the same day. It was a clogged sewer line that caused the backup.
Thomas was incredibly patient and detailed in his explanation of the issue (and of how the plumbing in my house works!) He sent me photos and videos of the issue because I couldn't be on site with him. I would highly recommend Chicago Sewer and Drain to anyone! I was cleaning out pipes under the kitchen sink when I noticed the pipe extending out of the wall was very loose.
I cut through the back of the kitchen cabinet to see what was going on and the pipe was not even attached. It had become unattached because it was apparently never installed correctly by a DIY project before we lived here.
I called Chicago Sewer and Drain Professionals in the evening and they were able to come out the morning of the next day. JR was very helpful and fixed the issue.
We then noticed that the water was not draining very quickly. He ran the pipe snake and found the largest most disgusting clump of hair far down the pipes.
All is fixed now and I would definitely recommend this company and we plan to use them again for some plumbing work we have for the future. David and the crew were great on time and ready.Very good detail explaining my issue, my main line clogged he clean it and made sure the pipe was good to go turn out to be on the city end of the pipe had thick roots.
David and his team were very professional. They were able to solve my issues and happy with the results.
I will definitely call them back again. Thanks again! I had a sewage backup in my basement.
I called in the morning and thankfully they had an opening. They got to working right away.
A responsive and respectable team. They explained all the issues and found one I will need to address at some point in the future.
Straightforward group, great results. Thank you David and your team! I will certainly call you all again! Dan Molina showed up on time.
We took some time to figure out where the leak was coming from. When he cut out a piece of pipe that a previous plumber put some putty on, the water was still leaking.
We found that directly above that pipe was the actual leak. He fixed that one and another one near it.
He did great work, and has a good attitude. A consummate professional.
I would recommend him to anyone, and wouldn't hesitate to use this company again in the future. Extremely helpful and I got same day service.
This included a walk through of my house where I got to show the gentlemen who came my different plumbing issues. I was kept in the loop about what the assessments and options were for fixing my issues.
At the end of the day, we were able to fix one of my issues and came up with a plan for how to address the other issues in the house. I was also given advice on preventative measures to take for other areas of my house.
Thanks! Quick to respond via yelp and helped diagnose the issue via chat. Had someone here the next day on time (even a little early).
David and his team were here and diagnosed the issue quickly, provided and quote and completed the work in about an hour. Would highly recommend and very knowledgeable! Thomas is incredible! When I first called him, he offered me advice on how to unclog the pipe before even sending someone out to me.
He said, "let me save you money, if you do this and it doesn't work, feel free to call me back". Well I needed his services so after a week, I called him back and he sent his team in THAT DAY.
Within 30min my drain problems were gone and it was all because of Thomas and his excellent team. If I ever have another drain related problem, this company is my go-to! Highly recommend Very fast and efficient.
Friendly guys who were able to get everything done within hour slot even though they needed a part. I found Chicago Sewer And Drain Professionals from a Yelp search.
My neighbor had water leaking into her unit, and I needed help identifying what was causing the leak and fast service. I loved this company because they were highly professional and quick to respond.
The owner had excellent phone etiquette and answered my call right away. I called around 6 am, and the company came out around 9 am the same day.
I wasn't 100% if the company did plumbing in bathrooms because the page is marketing as sewers; however, they did. The company identified that my bathroom faucet needed to be replaced, and they would not find the exact model I already had.
The faucet was replaced, and I was delighted with the service. I'm removing a star because the price was not competitive, and I believe I was overcharged.
For the level of service and quick turnaround, the control should demand a competitive price, but I was charged ~$350 for the service and $417 with parts. The company did not overcharge me on the pieces because I went to Home Depot the next day and saw comparable prices.
The average cost to replace a faucet in Illinois ranges from $150-$350, and I was charged on the higher end of the estimate. Also, I was told I had two bad water valves, which would be an additional $600.
I opted not to change the valves by Chicago Sewer And Drain Professionals and had another plumber come out the next day. The second company informed me that I only needed one value replaced and charged me $50.
That is a dramatic price difference. Also, the second plumber told me that he could use the old knobs from my previous faucet so I wouldn't have to change the double faucet to match.
I wish Chicago Sewer And Drain Professionals would have shared that option because I discarded the old parts out. I would recommend quick, professional service, but be aware of their pricing model.
Had a repair done a few weeks ago where the old pipe was corroded. They came out on time and got a tough repair done, as the plumbing hardware is extremely old (100 yr old bldg).
Had family visiting this weekend at a another family member's home when the pipes developed a major clog and begin flooding the basement. Chicago Sewer and Drain came out the next morning and in about an hour (probably less) identified the problem, explained it and fixed it.
Very honest and their price was extremely reasonable. STRONGLY recommended!!! Dan was fantastic.
He was able to come out the day after submitting the request and the next day to complete the work to clear my sewer drain line. Explained everything that would be needed and gave some recommendations for future maintenance.
Will definitely be using them for any future sewer or drain needs! Twice now these guys have bailed me out of a bad pipe situation. Very responsive, fast, and respectful.
They've given me good advice as well for maintenance and options for future improvements. I had a water leak from my basement drain standpipe.
I called Chicago Sewer & Drain, and David and his crew responded. After making an assessment I was quoted a price that included televising and water jetting to clear the clog.
Unfortunately, the waterjet pump failed. The same crew returned several days later to finish the job.
The lads on the team were all professional in explaining the problem and fixing it. I had a flood control in the front yard that was where the clog started I was reminded that only toilet paper is to down the toilet and not all things that are flushable can get past the flood control device.
We had a strange sewer smell coming out of laundry room that kept us up at night. We called Chicago Sewer and Drain and they were amazing.
They came over within a few hours of getting in touch and gave us a number of options on how to deal with the smell and fix the problem. They were extremely professional, courteous and knowledgeable.
I will use them for all my plumbing needs moving forward - highly recommend! Another plumber that dropped the ball on getting back to me and organizing the time to go out. Another plumber who wants to assume work is required without doing the basic problem solving beforehand.
Thomas and Dan were professional and responsive. We had a leak issue from our first floor to the basement and Dan had great availability.
He came out and fixed our issue- was very thorough and helpful with other questions we had. I will definitely be calling them for any future plumbing issue.
Thanks again Thomas and Dan!! Highly recommend these guys. Very transparent and conscientious.
Diagnosed where our line was blocked and took care of it in a timely manner. David and Thomas did a great job identifying the issue with our ejector pit drains and were very thorough in resolving the issue from a variety of creative standpoints.
I highly recommend chicago sewer and drain professionals! Dan was fantastic and professional. They gave me an estimate on paper, explained what they meant, came in very competitively priced and were an absolute Breeze to work with.
They also gave me a real appointment time, not a window, and showed up right on time. I have trouble understanding voices on the phone, so being able to do business almost entirely in text online was fantastic.
Cheers to the office person I was working with through Yelp. Very responsive, I reached out late at night and they came first thing the following morning.
Pricing was very reasonable. We had them come out for hydro-jetting.
We have the 1st floor condo in a 3 unit building. The 2 units upstairs have garbage disposals which lead to lots of food buildup in the pipes.
We had backup into our kitchen sink (all the smelly food particles sitting in the pipes). I called Chicago Sewer and Drain at 6pm and they came out the next day at 11:30.
They jetted out the pipes and had the sink working again. He was also helpful in providing suggestions for how to clean the pipes more regularly so they don't have to come back to hydro jet again.
If only the upstairs units would get rid of their garbage disposals... David and his partner were very professional.
They were able to explain what the problem was with our sewer and solve the problem. They were very reasonably priced.
I will definitely use them again ! I had water backing up in my basement in Pilsen area and needed help quickly. I put a request on Yelp that sent to 7 different companies and these guys responded under 2 minutes it was crazy fast.
David came out the next day and had to trouble shoot a few things because I have an odd setup in my basement. He figured it out fairly quickly after some conversation with his manager and they ended up having to hydrojet my pipes because we use too many "flushable" wipes.
(Ladies and gentlemen learn from us those wipes are NOT flushable. Well they flush they just don't break up as easily as toilet paper) I really appreciated the fact that David took the time to explain that to us.
We aren't plumbers and just go about our days. He sees this Sh!+ (pun intended) on a daily basis so to hear what caused the issue has already changed our bad habits.
David fixed the issue and even came back the next day with his manager to make sure it was all good for us. I will use Chicago Sewer and Drain Professionals again.
Hopefully not too soon but will recommend to family and friends. Another HuGE note here is I have had plumbing issues in the past because I had a bad contractor so had to have things rechecked and redone the right way.
In the past I have always felt bamboozled or swindled by having to purchase something more or felt as though the issue was bigger then it really was and therefore cost more money then originally quoted. I can tell you I didn't feel taken advantage of Infact I felt the price was extremely fair here for how quickly they responded and had my issue rectified.
The condo building I live in had a serious sewer backup issue that impacted two garden level units. We called around to a few places, and Thomas was quick to respond to the initial request.
We spoke one evening, and he was out out the next morning (with a couple of employees) to diagnose and provide solutions for the issue. We did our due diligence by getting estimates from a few other vendors, but went with Chicago Sewer and Drain Professionals as they provided the most comprehensive fix, with plenty of details on the process.
Thomas was also very patient with the many questions we had. As the company name says, they really are 'professional'.
Everyone was polite, and focused on their work. The job was done within the expected timeframe and for the amount quoted.
Chicago Sewer and Drain Professionals got the things done for a great price, and I highly recommend them. Need more details? Here's an example: When getting a quote from another plumbing company, I described what Thomas and his team did to diagnose the problem.
The rep for the other company looked at me and said, "Oh...they (referring to Chicago Sewer and Drain Professionals) were using some of the best equipment possible. I don't even have that sort of stuff on my truck.
If that's what they found, then that really is the issue". It helped our HOA make our decision on who to go with, and we are all very happy with the results.
Do yourself a favor, and just give them a call. OMG ...
Chicago Sewer & Drain Professionals are the best!!! I had a major blockage in my sewer line, lived in my home for over 25 years and never had an issue until recently - needless to say we had a problem. Two different plumbers came out and immediately gave us worst case scenarios, neither bothered to rod properly nor use a camera to see what the issue was.
David suggested we start with hydro jetting first to see if the line could be cleared, after 45 minutes the blockage was removed saving us thousands of dollars! I am so happy I continued my search and found this company. They are honest & I cannot say enough good things about them.
Thanks fellow Yelpers! This one is a keeper. I needed help quick to resolve a backflow problem in the basement.
David, Dan and another guy ( sorry I didn't get his name) came right on time as scheduled and started up their magic to analyze and resolve the immediate problem and identified what will continue with the city. At least I know what's going on and feel educated enough from my crash course w/ these guys to talk to the city.
They explained and answered all our questions. I'm happy now, lol.
They were both knowledgeable and helpful in explains what was wrong with our water pipe issues... Definitely recommend Professional, courteous, on-time, great work and cleaned up when they finished.
Thomas and his team were great to work with and I highly recommend his services. Our kitchen sink had backed up and his team took the time to thoroughly search for the trouble area and were able to complete the repair that had been plaguing us for months.
Will definitely call Thomas again with any of our plumbing needs. Had to get kitchen sink rodded and main line jetted, they were responsive, prompt and made sure the job was done, would definitely recommend! They are responsive, prompt, reliable, and thorough.
I needed someone to look at a leak, and they called me back right away. They then set up an appointment for the next day, and they arrived when they said they were going to arrive.
When looking for the source of the leak, David and his partner were thorough. They found the source within minutes.
David was also very clear on what my next steps should be. They also did not charge me for their assessment.
Super communicative and came out fast to jet our drains. 10/10 would recommend and will definitely be using in the future! Fast, reliable, and stellar service.
Would definitely work with them again and would highly recommend if you are in need of plumbing services Responsive. On time for appointments.
Crew was friendly and knowledgeable; they explained the work before and after. They were very responsive and came to fix our bathroom sink within a couple days of reaching out.
(Probably would've come sooner but I wasn't available) They arrived on time and were very efficient with their work. Dan was super friendly and walked me through everything he did.
Highly recommend them! Great experience all around. Quick response, easy to communicate with by text and phone.
Showed up the next day, right on time, and got the job done. Highly recommend.
Fantastic experience with Thomas. On time, professional, diagnosed the problem, and fair in price.
He is very good at what he does and gave us photos every step of the way. Could not give a higher recommendation.
Had a plumber I loved that moved away this year and I'm thrilled I have found another. Good people, trustworthy and good at what they do.
Cleaned up when done too, beautifully. We had an emergency where our pump for our basement toilet stopped working.
They responded right away, gave us a quote and came the same day, a Sunday. They replaced our pump quickly with no surprise charges.
They practiced social distance and wore masks. Very pleased and would use them again.
They install quality pumps too, no cheapies. Truly an amazing company.
I originally called Chicago sewer and Drain for an issue I was having relating to my furnace drain in the wall. My home warranty company later assigned their own technician, so I cancelled my appointment with Chicago sewer and Drain.
The company selected by my warranty, didn't do anything so I called Chicago Sewer and Drain back and they were able to come same day. That was truly amazing.
With in a matter of minutes he was able to diagnosis the issue and give me an upfront transparent price with no hidden hourly rates or fees. The technician was honest, transparent, and confident.
I also forgot to mention I'm active duty military and this is a rental property, so we were able to complete the entire experience via phone. He additionally documented his work by allowing me to see the issue via video and to hear the problem.
I've never had any technician go above and beyond like them. They are trustworthy, honest, fair and I will use them again and highly recommend.
Thomas and his team were quick to respond, transparent about their very reasonable pricing, and did a great job! I highly recommend working with them. Don't even call other plumbing companies.
Most will leave you frustrated with a lack of transparency and stick you with a bill that you weren't prepared for because they won't give an estimate! Thank you for the great experience dealing with an unfortunate situation! We had water coming through our living room from a second floor bathroom on Saturday afternoon. We called several plumbers who promised to call back and never did.
Chicago Sewer and Drain answered the phone and scheduled to have someone come out within a couple of hours. David arrived early, figured out the problem and took care of it.
They were very professional and we'll be using them in the future. Highly recommend.
You want a great plumber? Call Thomas and his team. They are truly the best guys out there.
They will fix any problem you have. They are real professionals that have the latest equipment, experience, manpower.
They are respectful of your property. I had a complicated situation with all these obstacles in one of my rentals.
Thomas was a hero and I called several plumbers before hiring Thomas. They will get the job done the right way.
I promise you that. Fully licensed and insured and ready to work so do yourself a favor and stop wasting time and money call Thomas! 5 star all around, 2 thumbs up Thank you again!!! Sam p These guys were great at assessing and solving our problem (mainline clog).
They were very thorough and hydrojetted the pipe all the way to the city sewer and showed me the video identifying the problem areas that may need repairs in the future. They spent a few hours working on the job and remained patient and thoughtful all the way through (which is impressive considering the nature of the task).
Price ($875) was much better than some other estimates. Highly recommended! The guys were great.
Showed up on time and did not mess around. Will be doing business again for sure.
Thanks again CS&DP! I set up an appointment with them and they never showed up or called. When I called them 2 hours later asking if they were still coming, they said that the plumber got caught up in another project and wouldn't be able to come until the next day.
I had taken the day off work for this appointment and was very disappointed in their disrespect of my time. I called Chicago Sewer and Drain Profesional because I had sewer backing up in my basement.
They came out the same day and solve the problem. Very friendly and professional people.
Yelp is the best. They responded asap and came out a day later.
Understood the issue right away and that I wanted Toto parts for the repair. Bought them from the nest place and texted/ called when done.
Probably more expensive that the others who responded but I felt confident and it was DONE! They responded to my message quickly. Once I was ready to make my appointment, it was easy and the time that I requested was available.
There was an issue as far as meeting at the time that was selected but sometimes technology fails us and I wont fault them for that. Once the issue was brought to their attention, it was resolved right away.
Dan came out and did a great job. He was thorough in his explanation of the issue as well as the solution and got it done it one visit.
I would definitely recommend this company but would just suggest confirming your appointment time the day of. Had an outside drain that was clogged and would spill into the house because of it.
They came out and were very upfront about what they would need to do and what the potential problem was. They solved my issue while also discovering another potential problem which they clearly showed with their camera equipment.
Highly recommend! Thomas and crew came out on short notice and gave me a very reasonable quote. I had already received two other quotes and went with Thomas.
They took care of a sewage backup that day and were kind enough to come back out a few days later to flush one more time. I would definitely use Chicago Sewer and Drain Professionals again and will be recommending them to friends and family.
David was great. They came right at the time they said and they were really professional and efficient.
I had bad plumbing companies before but with them was a total different experience I will definitely use them again. We had a nasty problem with our plumbing.
Apparently, when the house was built 77 years ago, there was a problem with the pipes underneath our basement floor, which came to a head and caused drainage problems in our basement bathroom. Two different handymen were unable to unclog the pipe, so we called in this company.
They were incredibly patient and professional, moving from a simple fix to more complicated, and finally doing the necessary work of digging into the basement floor. Throughout this whole effort, they were extremely courteous, concerned about bringing dirt into the house, and communicated with us regularly about the progress of this project.
I highly recommend them. And, they like brownies.
Courteous, responsive, timely and quick. They cleared a persistent clog in the kitchen.
They rodded deep through the pipe and had it perfectly flowing in a short time. Cost was fair to have my kitchen back in order.
If you want to get your issue repaired fast call these guys! Very quick and responsive. Dave took the time to explain everything he was doing and answered all the questions we had.
He made sure he identified the problem and once identified, had a systematic plan of attack to resolve it. I really liked how he explored all options to fix the issue without having to break open any walls or remove the toilet.
Other companies wanted to break open walls right away. I definitely recommend working with Dave and will use them for routine maintenance services too!! They came out the same day, much faster than they anticipated to take a look at our issue.
After assessing and not being able to reproduce it, they recommended we keep an eye on it and not move forward with any additional services unless it happens again. There was no charge for the consultation, and they didn't want to do anything that would cost us a service fee until they were confident it would fix the issue.
They seem trustworthy and we will definitely contact them again if we have any future issues! Thomas was able to help me out with a sewer problem I had on my rental property. Showed up on time, knowledgeable, and affordable prices.
Would definitely recommend to anyone who needs a referral. Great company to work with.
David came out and was on time and very thorough. They found them I see we had a clean bill of health.
I would definitely use them in the future I needed emergency services at my home. The catch basin was full and the toilet and shower were backing up in the basement.
I called and they came out the same day. Thomas was person helping me.
He called before he headed over. He called once he got there.
He sent updates as he went. I was not at my house at the time, so it was great to get all these updates.
He also sent pictures and videos of the work he was doing. Finally, he called before continuing to do more work so that I was informed on the costs.
Overall, it was an ease to work with the company. I also want to note that someone from the company picked up right away.
Other places I called there was a dispatcher. Thomas and Tuffy were WONDERFUL!! We have an old house that had lots of roots in the drain and they worked and got all of them out! We can now wash clothes and wash dishes, thank you for that! Would call you guys in a minute for whatever problem we have! Thomas was a pleasure to work with during our recent project on our main sewer line.
He responded quickly to our first call to visit our house and provided his recommendations. He came with a more conservative and less expensive approach than another company which was refreshing.
Thomas and team were on-time, hard working and courteous. He also made us feel calm during what could have been a stressful project.
The work was very effective. We will use them again.'''.
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“If you need any plumbing done, I only recommend orange line...” according to 15 users
