Bel-O Cooling & Heating

Analysis of the reviews reveals a stark contrast between the experiences of a few satisfied customers and a substantial number of dissatisfied ones. Positive comments mention competent technicians, particularly John Kessel, who garnered specific praise for his commitment to quality service and willingness to address any issues that arose. However, these positive experiences are overshadowed by mul... Read more

Analysis of the reviews reveals a stark contrast between the experiences of a few satisfied customers and a substantial number of dissatisfied ones. Positive comments mention competent technicians, particularly John Kessel, who garnered specific praise for his commitment to quality service and willingness to address any issues that arose. However, these positive experiences are overshadowed by multiple complaints regarding the efficiency and reliability of service, particularly in emergency situations. Common findings among the reviews include:Communication Issues: A recurring theme is the company's failure to respond to inquiries and quotes, creating frustration for customers who felt ignored. Multiple reviews noted unanswered phone calls and emails and a general lack of follow-through from management and technicians alike.Repair Quality and Transparency: Several customers expressed dissatisfaction with the quality of repairs performed and the transparency regarding pricing. Instances of being charged for parts and labor that were either unnecessary or incorrectly diagnosed raised concerns about the company's integrity.Perceived Exploitation: Several reviews highlight a sense of being taken advantage of, particularly among senior citizens and individuals seeking immediate assistance. Customers reported feeling that the company prioritized profit over service quality, leading to an overall mistrust of their practices.Emergency Response: Customers noted disappointing experiences during emergencies, where delays and misdiagnoses led to further complications and higher costs than necessary, reinforcing negative perceptions of the company Read less