Wiz Plumbing

The reviews present a broad range of sentiments towards Wiz Plumbing. Positive sentiments are strongly represented, primarily centered around the service provided by employees, especially Derek, who has been repeatedly cited for his professionalism, knowledge, and helpfulness. Customers have enjoyed the quality of the installations, repairs, and attention to detail, often noting that their homes w... Read more

The reviews present a broad range of sentiments towards Wiz Plumbing. Positive sentiments are strongly represented, primarily centered around the service provided by employees, especially Derek, who has been repeatedly cited for his professionalism, knowledge, and helpfulness. Customers have enjoyed the quality of the installations, repairs, and attention to detail, often noting that their homes were left tidy post-service, which is viewed as a significant plus. Highlights from positive reviews include: - Exceptional service and communication: Many reviewers praised the responsiveness of team members like Felicia and Derek, with several expressing gratitude for their efforts in scheduling and coordinating plumbing services promptly. - Professional workmanship: Installations and repairs were frequently described as thorough, with a focus on customer satisfaction. Customers appreciated the explanations given for services, such as the differences in sump pumps and the care taken to ensure work was done correctly and efficiently. - Competitive pricing: Several customers felt the prices were reasonable and appreciated discounts offered to new customers and for cash payments. On the other hand, negative sentiments are equally pronounced, focusing on the owner and the potential for inconsistent service quality. These negative reviews predominantly express: - Concerns about pricing ethics: Several customers warned others about unexpectedly high charges and what they perceived as deceptive practices, indicating that they felt forced to pay more than initially discussed. - Disparities in service experience: Despite high praise for certain workers, others have described their experiences with the owner as negative, leading to broader concerns about the company's reliability and reputation. In summary, while Wiz Plumbing has garnered positive reviews highlighting excellent customer service and competent workmanship, the negative feedback regarding pricing practices and the owner presents a contentious issue that may tarnish the company's overall reputation. If the company is to improve its standing, addressing the negative concerns head-on would be beneficial in ensuring more consistent customer satisfaction across the board. Read less