Shank & Sons Plumbing & Heating

The reviews for Shank & Sons Plumbing & Heating portray a mixed sentiment characterized by disappointment and customer service issues. While the company is acknowledged for providing prompt service and maintaining a long-term business relationship, there is a notable concern regarding the high pricing and a recent interaction that led to the abrupt severing of a longstanding relationship. Customer... Read more

The reviews for Shank & Sons Plumbing & Heating portray a mixed sentiment characterized by disappointment and customer service issues. While the company is acknowledged for providing prompt service and maintaining a long-term business relationship, there is a notable concern regarding the high pricing and a recent interaction that led to the abrupt severing of a longstanding relationship. Customers express frustration over perceived unprofessionalism, particularly in communication, which has overshadowed past positive experiences. In the detailed sentiment analysis of the review, it's evident that the customer has had a lengthy history with Shank & Sons Plumbing & Heating, initially appreciating the service quality provided by both the father and the son. Positive aspects highlighted include prompt responses and the reliability of service. However, the sentiment takes a turn following an incident involving a canceled appointment, where the owner, Jim, abruptly requested to be removed from their call list. This response, coupled with a lack of further communication after the customer's inquiry, has left the reviewer feeling disheartened and confused about the treatment given after years of loyalty and consistent payment for services. There Read less