Perfect Home Services

Mixed Customer Experiences: Customers recount experiences that range from exceptional service with knowledgeable and respectful technicians to frustrating encounters marked by poor communication and lack of follow-through.Service Reliability Issues: A recurring theme in the reviews is the frequent cancellation or rescheduling of appointments. Multiple customers reported waiting for technicians who... Read more

Mixed Customer Experiences: Customers recount experiences that range from exceptional service with knowledgeable and respectful technicians to frustrating encounters marked by poor communication and lack of follow-through.Service Reliability Issues: A recurring theme in the reviews is the frequent cancellation or rescheduling of appointments. Multiple customers reported waiting for technicians who did not show up or arrived well outside promised time frames, leading to lost time and additional stress.Upselling Practices: Numerous reviewers expressed feelings of being subjected to high-pressure sales tactics. They describe experiences where technicians focused on upselling unnecessary services or products rather than addressing the immediate issues at hand. Phrases like "scare tactics" and "predatory practices" were coined by numerous dissatisfied customers.Customer Service Shortcomings: The company faces significant criticism for its customer service. Many customers felt unvalued and described interactions with representatives as unprofessional or dismissive. There are reports of difficulty reaching management and dissatisfaction regarding resolutions or follow-ups provided by customer service.Variable Quality of Service: Some customers praised the technical skills of certain technicians, appreciating their professionalism and the thoroughness of their work. However, this praise was frequently overshadowed by complaints about poor communication and the administrative side of the service.Concerns with Fair Pricing: Several reviews indicated that customers felt the pricing was excessive. Many expressed disbelief over the quotes provided for repairs and installations, suggesting that the company practices inflated pricing strategies, particularly as many customers reported receiving significantly lower quotes from competitors for the same services.Trust Issues: A strong sentiment of distrust permeates many reviews, with customers questioning the ethical practices of the company. Terms like "fraud," "scam," and "bait and switch" were evident, particularly in discussions regarding unnecessary repairs or erroneous diagnoses.Positive Experiences: Contrasting with negative reviews, some customers had satisfactory experiences where the service was prompt, solutions were effectively delivered, and technicians provided thorough explanations. These positive remarks often highlighted individual technicians who went above and beyond in their roles. In conclusion, while Perfect Home Services has managed to foster a base of satisfied customers, the overwhelming undercurrent of dissatisfaction surrounding service reliability, aggressive upselling, and poor customer service severely undermines their reputation. Customers are advised to proceed with caution and consider the numerous quality concerns detailed in these reviews before engaging with the company. Read less