Mendel Plumbing Heating Air Conditioning Electric & Remodeling

Positive Aspects of Service: - A significant number of reviews commend Mendel for their professionalism, knowledge, and friendly demeanor. Technicians are often described as courteous and willing to educate customers about issues and maintenance. - Many customers report excellent communication, with texts prior to appointments and updates during service visits, fostering a sense of security ... Read more

Positive Aspects of Service: - A significant number of reviews commend Mendel for their professionalism, knowledge, and friendly demeanor. Technicians are often described as courteous and willing to educate customers about issues and maintenance. - Many customers report excellent communication, with texts prior to appointments and updates during service visits, fostering a sense of security and reliability. - Quick response times and the ability to address emergency situations promptly resonate positively with clients, portraying the company as dependable during critical circumstances.Value and Pricing Concerns: - High cost is consistently a major point of contention among reviewers. Customers mention being charged significantly more than quotes from competitors, leading to the impression that Mendel's service is overpriced. While some customers felt the quality justified the cost, others outright rejected the idea of future service based on past experiences. - Customers noted instances of feeling upsold on services or parts they believed were unnecessary. For instance, comments about significant markups on products, such as batteries and parts, painted a picture of aggressive pricing strategies. - A recurring complaint is the lack of transparency in pricing. Many reviewers felt displeased upon receiving invoices that did not align with prior estimates or expected costs. The communication about fees was perceived as inadequate, leading to greater frustration.Mixed Customer Loyalty: - Several long-term, loyal customers expressed positive sentiments noting their continuing use of Mendel over the years due to satisfying past experiences. They highlighted reliability and quality but also indicated a recent shift towards disappointment in service value and pricing structures. - Conversely, newer customers or those experiencing issues for the first time were generally more critical, expressing disillusionment with Mendel's service and opting for alternative providers.Service Execution: - The execution of service prompted a variety of reactions. Many customers admired the skill and thoroughness of the technicians, particularly those involved in complex installations or repairs. - However, some customers expressed unhappiness with the handling of more straightforward tasks, citing unprofessional behavior, prolonged delays, or work that was rushed or incomplete. - Issues around service scheduling, such as missed appointment windows or cancellations, emerged as a notable pain point for consumers, impacting trust and satisfaction. In summary, while Mendel Plumbing Heating Air Conditioning Electric & Remodeling is praised for its skilled technicians and service quality, the recurring complaints regarding pricing and communication issues could tarnish their reputation among potential and current customers. Read less