Kendall Plumbing Heating & Air Conditioning

The reviews collectively reflect a spectrum of experiences with Kendall Plumbing Heating & Air Conditioning, highlighting both positive and negative aspects of customer interaction and service delivery.Positive Feedback on Staff and Service Quality: - Multiple reviewers commend the staff, particularly Greg, Steve, and Heidi, noting their responsiveness, friendliness, and helpfulness. Customer... Read more

The reviews collectively reflect a spectrum of experiences with Kendall Plumbing Heating & Air Conditioning, highlighting both positive and negative aspects of customer interaction and service delivery.Positive Feedback on Staff and Service Quality: - Multiple reviewers commend the staff, particularly Greg, Steve, and Heidi, noting their responsiveness, friendliness, and helpfulness. Customers appreciate the team's ability to quickly diagnose and resolve issues, particularly in emergencies. The professionalism and politeness of the technicians who arrive on-site are consistently appreciated, reinforcing a strong positive sentiment regarding the workforce.Cost and Pricing Transparency Concerns: - While several reviews remark on reasonable pricing, others raise significant concerns regarding cost transparency and unexpected price increases. A few customers felt misled by quotes that escalated significantly from initial estimates. This inconsistency in pricing, particularly with furnace service charges, has led to frustration among some clients, who feel they were taken advantage of or not fully informed about potential costs.Mixed Reactions to Service Resolution: - Although many customers ultimately expressed satisfaction with the work performed after initial concerns, there are instances where the service took longer than anticipated, leading to mixed feelings. For example, one customer updated their review positively after their initially poor experience was rectified by the company, indicating that customer service recovery efforts are appreciated but also signifying that initial experiences could have been better managed.Reliability and Follow-Up: - Positive reviews often emphasize the timeliness of service, especially in urgent situations, underscoring the company Read less