Foster Reliable Plumbing and Heating

The reviews for Foster Reliable Plumbing and Heating reveal a stark divide in customer sentiment. On one hand, a review highlights the positive aspect of their service when a customer praised the timely arrival and efficient job completion by the team. This points to instances where the company lives up to its 'reliable' branding, showcasing friendly staff and effective service delivery. Convers... Read more

The reviews for Foster Reliable Plumbing and Heating reveal a stark divide in customer sentiment. On one hand, a review highlights the positive aspect of their service when a customer praised the timely arrival and efficient job completion by the team. This points to instances where the company lives up to its 'reliable' branding, showcasing friendly staff and effective service delivery. Conversely, the majority of reviews convey severe frustration, particularly regarding scheduling and communication issues. One customer described a disappointing experience where a plumbing appointment was neglected without any update or follow-up, indicating a lack of professionalism that some reviewers found unacceptable. Similar sentiments are reflected in another review mentioning broken promises and unreturned calls, further emphasizing systemic issues within operational reliability and customer service. Overall, the reviews emphasize a significant inconsistency in service quality, with several customers advising against using Foster Reliable Plumbing and Heating due to their negative experiences. The common findings point to the urgent need for improvements in communication and reliability to rebuild trust and improve customer satisfaction. Read less