FJ Bero & Company

The reviews reflect a divided customer experience with FJ Bero & Company. On the positive side, many reviewers praised the company's plumbers for being professional, friendly, and prompt. Specific mentions of individual technicians, like Matt, emphasize their problem-solving skills and willingness to explain solutions without pushing for additional services. Customers also noted timely emergency r... Read more

The reviews reflect a divided customer experience with FJ Bero & Company. On the positive side, many reviewers praised the company's plumbers for being professional, friendly, and prompt. Specific mentions of individual technicians, like Matt, emphasize their problem-solving skills and willingness to explain solutions without pushing for additional services. Customers also noted timely emergency responses, which signifies a commitment to customer needs during urgent situations. However, several reviews point to concerns about customer service strategies, particularly highlighting the company's pricing structure. Some customers felt that the costs were excessively high and implied that similar services could be obtained for less elsewhere. Additionally, there are mentions of poor product quality, specifically relating to a water heater that showed signs of rust within a short period. This suggests potential quality control issues in the products being installed. The overall consensus is that while FJ Bero & Company excels in service execution and individual technician performance, there is room for enhancement in their pricing strategy and quality reassurance, particularly regarding products used in their installations. Building a stronger relationship with repeat customers could also improve overall satisfaction and contribute to customer loyalty. Read less