A-Keveloh Plumbing

A-Keveloh Plumbing has garnered mixed reviews over the past month. While several customers praise the company for its punctuality, quality work, and reasonable pricing, others express intense dissatisfaction due to incidents of poor workmanship and lack of accountability. Customers have highlighted dependable service from technicians like Ted, who is recognized for both his skill and friendliness.... Read more

A-Keveloh Plumbing has garnered mixed reviews over the past month. While several customers praise the company for its punctuality, quality work, and reasonable pricing, others express intense dissatisfaction due to incidents of poor workmanship and lack of accountability. Customers have highlighted dependable service from technicians like Ted, who is recognized for both his skill and friendliness. However, a significant negative experience regarding a faulty repair has cast a shadow over the company, leading to serious complaints about customer service and warranty issues. Overall, while there are loyal clients who highly recommend A-Keveloh Plumbing, there are critical voices warning potential customers to exercise caution given their experiences. Detailed Sentiment Analysis: The reviews indicate a polarizing perception of A-Keveloh Plumbing, where positive experiences stand alongside troubling complaints. Common Positive Findings:Punctuality and Reliability: Multiple customers commend the company for arriving on time and being reliable. The technicians are recognized for completing work efficiently without unnecessary delays.Quality of Work: Many clients appreciate the skill level of technicians like Ted, who is noted for delivering quality services, whether it be fixing a broken pipe or installing plumbing fixtures.Customer Engagement: The office staff, particularly Melissa, is frequently described as helpful and accommodating. The company's reasonable pricing and a senior discount were also positive highlights from customer experiences. Common Negative Findings:Faulty Workmanship Issues: A significant negative review points to a serious issue regarding a pipe fix that resulted in extensive water damage. The customer felt that the company did not take responsibility for the reoccurring leak, suggesting a lapse in effective repair services.Lack of Accountability: A major complaint revolves around the company's refusal to honor warranty claims and return communication when problems arise. The victimized customer feels left with considerable damages without support from A-Keveloh.High Stakes Frustration: The emotional tone of some reviews, particularly those describing dissatisfaction with service, suggests a deep frustration lingering from unresolved issues. Concerns over unnecessary costs and potential legal actions, such as pursuing claims through the Better Business Bureau, point to the gravity of the dissatisfaction some clients feel. In conclusion, while A-Keveloh Plumbing has a strong base of satisfied customers who have enjoyed good experiences, the alarming complaints regarding accountability and workmanship issues cannot be overlooked. This dichotomy serves as both a warning and a recommendation, depending on individual circumstances and past interactions with the company. Read less