IBA Plumbing Service

The sentiments expressed in the reviews explicitly outline several recurring themes. Firstly, the attitude and professionalism of the contractor, Ivaylo, are called into question, with customers labeling him as unprofessional and aggressive. This type of feedback suggests a significant gap in customer service expectations and delivery. Secondly, there are clear concerns regarding the quality of w... Read more

The sentiments expressed in the reviews explicitly outline several recurring themes. Firstly, the attitude and professionalism of the contractor, Ivaylo, are called into question, with customers labeling him as unprofessional and aggressive. This type of feedback suggests a significant gap in customer service expectations and delivery. Secondly, there are clear concerns regarding the quality of workmanship. Customers noted issues with sloppy and botched repairs, which not only indicate a lack of skill but also point to a disregard for completing jobs to a satisfactory standard. The notion that the work was poorly executed has raised complaints about the reliability of the service offered. Moreover, pricing concerns were consistent among the reviews, with customers feeling overcharged relative to the service rendered. The discrepancy between quoted and final prices has exacerbated frustrations, leading to feelings of being taken advantage of. Finally, the lack of responsiveness from Ivaylo post-service is particularly alarming. Customers reported difficulties in reaching him for follow-ups and fix requests, which culminated in aggression when contacted. This aspect of the service experience showcases a troubling trend of customer neglect post-service, leaving clients stranded with unresolved problems. In summary, the negative feedback highlights critical areas where IBA Plumbing Service needs substantial improvement, particularly in customer service, quality of work, and communication, to restore trust and satisfaction among its clientele. Read less