Tangney & Sons Plumbing & Sewers

Positive Feedback: - Many customers highlighted the quick response and punctuality of Tangney & Sons, especially in emergency situations. Specific mentions of technicians like Mike and Joe showcasing excellent customer service, professionalism, and expertise were common. Clients felt reassured by their ability to diagnose problems effectively, often pointing out instances where other plumbers f... Read more

Positive Feedback: - Many customers highlighted the quick response and punctuality of Tangney & Sons, especially in emergency situations. Specific mentions of technicians like Mike and Joe showcasing excellent customer service, professionalism, and expertise were common. Clients felt reassured by their ability to diagnose problems effectively, often pointing out instances where other plumbers failed to resolve issues. - The reasonable pricing, especially for emergencies, was praised alongside the acknowledgment that the company provided a fair quote for additional work needed. There were several accounts of happy customers returning to Tangney & Sons for multiple jobs, indicating a degree of loyalty crested from satisfactory past experiences.Negative Feedback: - A notable contrast emerged from reviews that expressed dissatisfaction with the overall reliability of the service post-payment. Customers reported feeling neglected or dismissed when follow-up work was needed or when issues persisted. Specific complaints included poor communication regarding job completion standards and follow-up commitments, which led to frustration with the company's accountability. - Some reviews indicated concerns about pricing practices, particularly regarding the service charges that some customers deemed excessive for the quality of work provided. Instances of plumbing issues persisting despite attempts at resolution contributed to negative perceptions of the overall value provided by the service.Key Issues and Recommendations: - Service Consistency: The variance in customer experiences suggests that while some employees deliver exceptional service, others may not adhere to the same standards. Training and quality control may help to bridge this inconsistency. - Communication: Many customers emphasized the importance of clear communication, particularly in setting expectations and delivering on promises made prior to payment. Strengthening this aspect could improve customer trust and satisfaction. - Follow-up Procedures: Implementing robust follow-up protocols may mitigate the negative sentiments regarding post-service support and repairs, ensuring that all customer concerns are addressed effectively. In summary, while Tangney & Sons Plumbing & Sewers has a base of satisfied customers, their experiences vary significantly. Enhancing service consistency, communication, and follow-up processes could help solidify and improve the company's reputation overall. Read less