Alexander Plumbing

The prevailing sentiment in the reviews indicates discontent and frustration from multiple customers regarding Alexander Plumbing. Key themes include issues with pricing, particularly where customers felt the charges were disproportionately higher than what was initially quoted. The review mentioning a quoted price of $75 but a final charge of $187.50 serves as a prime example, suggesting a potent... Read more

The prevailing sentiment in the reviews indicates discontent and frustration from multiple customers regarding Alexander Plumbing. Key themes include issues with pricing, particularly where customers felt the charges were disproportionately higher than what was initially quoted. The review mentioning a quoted price of $75 but a final charge of $187.50 serves as a prime example, suggesting a potential lack of transparency in pricing practices. Additionally, reliability is a major concern, as several customers reported missed appointments without any prior notification or communication. One reviewer explicitly stated that after four attempts to reach out to the company regarding a scheduled visit, they had still not received any response. This lack of follow-through on commitments appears to have eroded trust and resulted in customers seeking alternatives for their plumbing needs. Moreover, the frustration surrounding communication extends to the scheduling process, with customers expressing disappointment over the absence of timely updates or notifications when the company failed to show up. Coupled with recommendations based on prior word-of-mouth, the absence of a satisfactory service experience diminishes the company's reputation, indicating that customer expectations were not met in these instances. Overall, the reviews suggest that unless Alexander Plumbing addresses these issues, they may continue to face challenges in providing satisfactory customer service. Read less