Engstrom Plumbing & Services

The reviews indicate a polarizing experience from customers of Engstrom Plumbing & Services, highlighting both strengths and weaknesses. On the positive side, Joe is frequently recognized for his honesty and ability to communicate effectively with clients. Customers appreciate that he does not pressure them into unnecessary services, which enhances trust and transparency in his business practices.... Read more

The reviews indicate a polarizing experience from customers of Engstrom Plumbing & Services, highlighting both strengths and weaknesses. On the positive side, Joe is frequently recognized for his honesty and ability to communicate effectively with clients. Customers appreciate that he does not pressure them into unnecessary services, which enhances trust and transparency in his business practices. Additionally, the friendliness and professionalism of the staff are repeatedly noted, contributing to a generally positive perception of customer service. Conversely, the reviews also reveal significant dissatisfaction regarding the effectiveness of the plumbing services rendered. A notable issue identified is the failure to conduct a comprehensive drain inspection and the provision of promised documentation (i.e., the inspection video). This oversight has led to further plumbing problems, forcing customers to seek alternative plumbing services for unresolved issues, which ultimately erodes trust in Engstrom Plumbing's capabilities. The proposal for costly additional work without addressing the initial problems raised concerns about the service's integrity and thoroughness. In summary, while Engstrom Plumbing & Services has solid customer service traits, there are significant gaps in execution that need addressing. Customers expect not only honesty and good communication but also competent and thorough plumbing work. Balancing these aspects would greatly enhance their reputation and customer satisfaction going forward. Read less