First Call Jewel

Positive Experiences with Technicians: A recurring theme in the reviews is the commendation of technicians for their professionalism and quality of work. Reviewers specifically mentioned technicians like Jon, Freddy, and Brandon as being knowledgeable, competent, and friendly, leading to successful outcomes in home repairs and installations. This suggests that First Call Jewel has some high-calibe... Read more

Positive Experiences with Technicians: A recurring theme in the reviews is the commendation of technicians for their professionalism and quality of work. Reviewers specifically mentioned technicians like Jon, Freddy, and Brandon as being knowledgeable, competent, and friendly, leading to successful outcomes in home repairs and installations. This suggests that First Call Jewel has some high-caliber employees contributing to positive customer experiences.Urgency and Responsiveness: Several reviews highlighted the rapid response times, particularly in emergency situations. Customers expressed relief at the quick service provided, often within hours of making a call. This has contributed positively to their overall view of the company, especially during stressful home repair incidents.Negative Customer Service Experiences: A significant number of customers reported poor experiences with the office staff, particularly in communication and handling inquiries. Numerous mentions of being ignored or receiving rude service detracted from overall satisfaction. Issues with scheduling appointments and the lack of follow-up actions have left customers feeling undervalued and frustrated.Concerns Over Pricing: A common complaint revolves around perceived high costs and a lack of transparency in pricing. Customers expressed dissatisfaction with being charged more than expected, with some citing specific instances of high fees for minimal work. This has contributed to the sentiment that some customers feel rip-off or that the company prioritizes profit over customer satisfaction.Mixed Feelings Towards Sales Tactics: Some reviews indicated annoyance with aggressive upselling tactics during service calls. While some customers appreciated the thoroughness of recommendations, others felt that the pressure to purchase additional services detracted from their experience.Long-standing Reputation: Customers also noted the longevity of the company, which has been operating for 77 years. Some acknowledged this history as reassuring, adding a layer of trust and credibility to the services offered. In conclusion, First Call Jewel has strong contributors in its technician workforce and responsiveness to urgent needs. However, it must address its customer service practices and pricing strategies to improve overall customer satisfaction and reduce the impact of negative experiences. Read less