Master Rooter Plumbing

Analyzing the reviews, several key themes emerge:Service Quality and Professionalism: Several customers praised the professionalism and helpfulness of specific technicians, such as Jim Ellison and Robert L. Reviewers noted the technicians' polite demeanor, efficiency, and thoroughness, often mentioning that they talked the customers through the processes and left their work areas clean.Response Ti... Read more

Analyzing the reviews, several key themes emerge:Service Quality and Professionalism: Several customers praised the professionalism and helpfulness of specific technicians, such as Jim Ellison and Robert L. Reviewers noted the technicians' polite demeanor, efficiency, and thoroughness, often mentioning that they talked the customers through the processes and left their work areas clean.Response Time: Many reviewers highlighted the company's quick response time and appointment scheduling. One reviewer noted an arranged appointment within just a couple of days, which exceeds expectations given the common frustrations around plumbing issues.Pricing and Transparency: A significant point of contention arose around pricing. While some customers perceived the charges as reasonable for the services provided, others expressed frustration at what they deemed excessive billing for minimal work. The $114 charge for a very brief service was particularly criticized, showing a disconnect in customer expectations versus perceived value.Communication Issues: A consistent issue was reported regarding customer service and communication. Several reviews mentioned that the company's responsiveness post-appointment was lacking, with one reviewer noting the owner Read less