Inselman Plumbing & Excavating

The reviews reflect a divided overall experience with Inselman Plumbing & Excavating. On one hand, a customer expressed frustration regarding missed appointments and poor communication, feeling neglected and suggesting that the company may take its business for granted. This sentiment highlights an operational inconsistency, which could negatively impact the company's reputation and future growth.... Read more

The reviews reflect a divided overall experience with Inselman Plumbing & Excavating. On one hand, a customer expressed frustration regarding missed appointments and poor communication, feeling neglected and suggesting that the company may take its business for granted. This sentiment highlights an operational inconsistency, which could negatively impact the company's reputation and future growth. Conversely, other customers enthusiastically praised Bill Stevens, indicating that there are employees within the company who deliver exceptional service and quality workmanship. One review in particular noted that the job was completed under the estimated cost, which suggests a commitment to honesty and value. The reviews also emphasize strong attributes of Bill Stevens, such as his professionalism, trustworthiness, and detailed work ethic, creating a positive image of that specific employee and his contributions to the company. Additionally, the presence of proactive communication from the office staff was highlighted as a rare and appreciated aspect of the service experience. This indicates that when communication and employee engagement are executed well, they can contribute significantly to customer satisfaction. In summary, while there are serious concerns regarding appointment management and inconsistency in service experience that need to be addressed by Inselman Plumbing & Excavating, the capability of key staff members like Bill Stevens provides a foundation for building customer trust and loyalty. Improving communication and reliability could enhance the overall customer experience and mitigate the negative aspects currently affecting reviews. Read less