Express Plumbing Heating & Air

The reviews reveal two contrasting experiences with Express Plumbing Heating & Air. One reviewer highlighted a lack of transparency in pricing, pointing out that their repair quote included an undisclosed charge for an unrelated service. This situation left them feeling deceived and unwilling to use the company again, indicating strong dissatisfaction with the company's quoting practices. In cont... Read more

The reviews reveal two contrasting experiences with Express Plumbing Heating & Air. One reviewer highlighted a lack of transparency in pricing, pointing out that their repair quote included an undisclosed charge for an unrelated service. This situation left them feeling deceived and unwilling to use the company again, indicating strong dissatisfaction with the company's quoting practices. In contrast, the second review showcased a positive experience, particularly regarding the promptness of service and the expertise of the technician, Colby. The reviewer appreciated the company's willingness to diagnose problems without charging for unnecessary services, which significantly contributed to their newfound trust in Express Plumbing as their plumbers of choice. The common findings from the reviews suggest that customer satisfaction can vary greatly based on expectations regarding transparency and communication. While one customer felt misled by hidden fees, another valued the swift service and knowledge displayed by the staff. Therefore, it might be beneficial for Express Plumbing Heating & Air to focus on improving clarity in their pricing structure to enhance overall customer satisfaction and address the concerns of potential future clients. Read less