Anderson Plumbing

Across the reviews, a clear division exists between long-standing, satisfied customers and those who faced frustrating experiences with service reliability. Loyal customers expressed consistent trust and appreciation for Anderson Plumbing's efficiency, affordability, and friendly demeanor, highlighting successful jobs like drain cleaning, toilet replacements, and water heater installations. Notabl... Read more

Across the reviews, a clear division exists between long-standing, satisfied customers and those who faced frustrating experiences with service reliability. Loyal customers expressed consistent trust and appreciation for Anderson Plumbing's efficiency, affordability, and friendly demeanor, highlighting successful jobs like drain cleaning, toilet replacements, and water heater installations. Notably, employees like Pat and Craig receive frequent commendations for their promptness and professionalism. In stark contrast, several customers articulated dissatisfaction stemming from poor communication and service execution. For example, the reviewer detailing issues with missed appointments and unreturned calls experienced significant inconvenience, particularly regarding a gas shut-off situation involving renters. Similarly, another customer reported a failure to correct previous mistakes, indicating a lack of accountability and follow-up from the company's team. The recurring themes in the negative reviews include: - Missed appointments without communication. - Failure to resolve issues after initial service, leading to ongoing problems. - Poor follow-up and unresponsiveness from management and administrative staff. The mix of reviews suggests that while Anderson Plumbing is capable of providing excellent service, there are areas for improvement in their response protocols and customer relations. Addressing these issues could help bridge the gap between their loyal customer base and those who leave dissatisfied. Read less