Sermon Service & Electric

The reviews for Sermon Service & Electric present a mixed sentiment, showcasing both positive and negative sentiments. On one hand, many customers praised the professionalism, efficiency, and communication of the staff, particularly in completing projects timely and accurately. Some found the company's service reliable, pointing to their prompt responses to installations and repairs. On the other ... Read more

The reviews for Sermon Service & Electric present a mixed sentiment, showcasing both positive and negative sentiments. On one hand, many customers praised the professionalism, efficiency, and communication of the staff, particularly in completing projects timely and accurately. Some found the company's service reliable, pointing to their prompt responses to installations and repairs. On the other hand, significant concerns arose around pricing transparency, service responsiveness, and customer service, with reports of poor follow-up on scheduled appointments and high costs compared to competitors. These contrasting experiences resulted in a polarized perspective on their overall reliability. In detail, the sentiment analysis reveals common findings among the reviews. Positive feedback highlights the professionalism of the technicians, the promptness in scheduling, and clear communication during projects. Customers appreciated the orderly execution of tasks, noting the cleanliness and thoroughness of work completed. Instances where customers experienced successful service completion, such as the installation of AC units and other electrical fixtures, were met with satisfaction, reinforcing the company's commitment to quality work. Conversely, several reviews expressed frustration due to a lack of response to service requests, particularly in an instance where a customer waited over a week for an appointment scheduling callback. Concerns were raised regarding the pricing structure, where clients felt that costs were excessively high for services rendered, especially in comparison to alternative providers like Home Depot. This price sensitivity was underscored by a specific reviewer who felt taken advantage of due to high mark-ups on materials and labor. Furthermore, service execution came under scrutiny from some, with remarks on the speed and proficiency of electricians being questionable. Instances of lack of detail in invoicing created doubts about the billing integrity, contributing to an overall feeling of dissatisfaction among certain clients. The mixed nature of these reviews reflects experiences that can greatly vary from one customer to another, leading to a belief that while some may receive top-notch service, others may feel neglected or overcharged, emphasizing the importance of consistency in customer experience at Sermon Service & Electric. Read less