Downstream Plumbing

The reviews reflect a stark divide in customer experiences with Downstream Plumbing, particularly focusing on the services provided by Zac. On one hand, Zac is commended for his professionalism, efficiency, and reasonable pricing, signaling that some customers feel very positive about his work quality and reliability. The positive reviewer expresses high recommendation for Zac and mentions their i... Read more

The reviews reflect a stark divide in customer experiences with Downstream Plumbing, particularly focusing on the services provided by Zac. On one hand, Zac is commended for his professionalism, efficiency, and reasonable pricing, signaling that some customers feel very positive about his work quality and reliability. The positive reviewer expresses high recommendation for Zac and mentions their intent to use his services consistently, suggesting that he has established a trustworthy reputation among certain clients. Conversely, the negative review reveals serious concerns. The customer describes a lack of communication, specifically detailing Zac's failure to respond during crucial phases of their plumbing project, leading to frustration and additional costs related to permits and inspections. This dissatisfaction with communication and follow-through points to significant areas in need of improvement. Another positive review adds to the mixed sentiment, offering a specific instance where Zac was friendly, prepared, and responsive, countering the claims made in the negative review. However, the inconsistency in experiences raises questions about the reliability of service delivery and customer support. Overall, the findings suggest that while there are customers who have had satisfactory interactions with Downstream Plumbing, issues of unreliability in communication and project management need to be addressed to foster a more consistently positive client experience. Read less