Rocky Mountain Mechanical

Upon examining the reviews, it becomes apparent that Rocky Mountain Mechanical's staff is frequently praised for their courteous demeanor and professionalism. Clients appreciate the timely arrival of technicians and their willingness to clean up after completing the job. This is consistent across reviews, highlighting a reliable and polite work ethic. However, a substantial concern is evident reg... Read more

Upon examining the reviews, it becomes apparent that Rocky Mountain Mechanical's staff is frequently praised for their courteous demeanor and professionalism. Clients appreciate the timely arrival of technicians and their willingness to clean up after completing the job. This is consistent across reviews, highlighting a reliable and polite work ethic. However, a substantial concern is evident regarding the company's pricing structure. Several customers expressed frustration over unexpected costs, noting that initial quotes seemed low but ultimately did not encompass the entire scope of the work required. One reviewer was particularly displeased that a quoted fee was merely for a service call and did not account for the additional diagnostic work. Another reviewer found a significant cost difference when compared to another local handyman who completed similar work at a fraction of the price quoted by RMM. There is a notable contrast in customer experiences: while some found the service worth the price due to the quality of the HVAC installation and maintenance over the years, others were deterred by what they perceived as inflated charges. This inconsistency in customer satisfaction suggests the company may need to review its communication about pricing and service coverage to offer more transparent and predictable quotes. In summary, customer experiences with Rocky Mountain Mechanical range from highly favorable to quite disappointing, primarily dictated by pricing perceptions and unexpected charges, despite the commendable quality of service when projects are successfully completed. Read less