Perfect Plumbing Heating & Air

Perfect Plumbing's review corpus reveals a deeply polarized customer base, with a significant majority of negative reviews centered on pricing and alleged fraudulent diagnostic practices. The pricing dimension is the most damaging, with over 40 reviews explicitly citing extreme overcharging, hidden fees, and high-pressure upselling — including multiple independent accounts of fabricated heat exc... Read more

Perfect Plumbing's review corpus reveals a deeply polarized customer base, with a significant majority of negative reviews centered on pricing and alleged fraudulent diagnostic practices. The pricing dimension is the most damaging, with over 40 reviews explicitly citing extreme overcharging, hidden fees, and high-pressure upselling — including multiple independent accounts of fabricated heat exchanger cracks used to sell unnecessary system replacements. Project completion and follow-through are severely undermined by repeated no-show incidents, broken scheduling promises, unresolved callbacks, and at least one case of work that failed shortly after completion. Professionalism scores slightly higher due to a consistent pattern of individual technicians being described as friendly and courteous, but this is heavily offset by systemic failures in communication, scheduling, and management responsiveness. Experience scores are mixed: positive reviews praise thorough and knowledgeable technicians, while multiple negative reviews describe misdiagnoses, incorrect work placement, and technical errors that required correction by competitors. Read less