Knight Plumbing and Construction

The reviews indicate a clear divide between those who had a satisfactory experience and those who felt misled or disappointed with the services provided by Knight Plumbing. Several customers noted that the technicians were friendly and prompt, citing quick responses and a friendly demeanor. However, this positive sentiment is significantly overshadowed by a broader pattern of dissatisfaction, part... Read more

The reviews indicate a clear divide between those who had a satisfactory experience and those who felt misled or disappointed with the services provided by Knight Plumbing. Several customers noted that the technicians were friendly and prompt, citing quick responses and a friendly demeanor. However, this positive sentiment is significantly overshadowed by a broader pattern of dissatisfaction, particularly concerning customer service interactions.Customer Service Issues: Multiple reviews feature complaints about unprofessional behavior from staff, particularly highlighting instances of rudeness, defensiveness, and argumentative interactions on phone calls. This has led to a deterioration in trust among clients.Pricing Concerns: Many reviewers mentioned high costs, with some stating that Knight Plumbing's prices were considerably higher than competitor quotes. In several instances, customers felt that they were charged excessively for services, which further fueled dissatisfaction when issues remained unresolved post-service.Communication Breakdown: Numerous customers experienced frustration due to poor communication, especially regarding scheduling and follow-up on service requests. Instances of technicians failing to show up or calling after significant delays contributed to a sense of neglect.Work Quality and Repairs: Although some reviews praised the workmanship, a significant number of clients indicated that the problems reported were not resolved, with some expressing doubts about the quality of repairs performed. Such experiences eroded confidence in the company Read less