Do Right Plumbing

Positive Feedback: Numerous reviews commend individual technicians for their expertise, punctuality, and pleasant demeanor. Customers felt appreciated and valued, with many finding the service from Do Right Plumbing to be efficient, thorough, and reasonably priced. For instance, Armando is frequently mentioned in a positive light for his clear communication and competence. Several customers indica... Read more

Positive Feedback: Numerous reviews commend individual technicians for their expertise, punctuality, and pleasant demeanor. Customers felt appreciated and valued, with many finding the service from Do Right Plumbing to be efficient, thorough, and reasonably priced. For instance, Armando is frequently mentioned in a positive light for his clear communication and competence. Several customers indicated their intent to return for future plumbing needs based on satisfactory experiences.Trust and Communication Issues: A recurring theme in negative reviews is a significant breach of trust. Customers reported situations where they believed they were lied to about service appointments, leading to feelings of betrayal. Specific instances, such as the failure to send someone for an estimate or to address an emergency, suggest systemic issues with scheduling or dishonesty in communications with clientele.Quality Control Concerns: Some reviews highlighted unsatisfactory follow-up on completed work, including unresolved plumbing issues that required intervention from other companies after Do Right Plumbing's services. This indicates potential issues with workmanship or inadequate after-service support, which has caused additional frustration and complaints.Professionalism Across Staff: While many individuals praised the company, there are mentions of unprofessional encounters with certain team members. Rude behavior from staff members and a lack of response to emergencies were particularly concerning for some reviewers, suggesting a need for improved training and customer service protocols.Overall Reliability: Despite the noted shortcomings, a solid core of customers consistently expressed high levels of satisfaction and trust in Do Right Plumbing. Their willingness to recommend the company and share positive experiences reflects that, among those who received quality service, there is a high degree of loyalty and appreciation.Fair Pricing but Expectation Management: Customers often found the pricing fair, but multiple complaints suggest that there is a gap between expectations set at the beginning versus the actual service rendered. Transparent communication about potential issues and clear outlines of what to expect might mitigate future dissatisfaction. In summary, while Do Right Plumbing has a firm foundation of satisfied customers and skilled technicians, addressing communication breakdowns and improving overall professionalism could strengthen their reputation and customer loyalty further. Read less