Overview of Company Customer Sentiment Analysis in May
The review set is very small (3 reviews) and paints a largely negative picture of Buss Mechanical. Professionalism is heavily penalized by two reviews explicitly describing rude or dismissive staff and a complete disregard for neighboring property, offset only slightly by one positive review praising office and tech interactions. Pricing received a very low score due to one explicit complaint of a... Read more
The review set is very small (3 reviews) and paints a largely negative picture of Buss Mechanical. Professionalism is heavily penalized by two reviews explicitly describing rude or dismissive staff and a complete disregard for neighboring property, offset only slightly by one positive review praising office and tech interactions. Pricing received a very low score due to one explicit complaint of a near-$500/hour effective labor rate described as highway robbery, with no other pricing data to balance it. Project completion is mixed: one review praises same-day turnaround, one describes a botched sewer connection that damaged neighboring property and a phone line, and one describes a billing dispute following a leaking installation. Experience scores low due to the negligent dig incident and the leaking water heater installation, partially offset by the one positive review. Read less