Boise Valley Plumbing

The review provided highlights several key concerns that customers have with Boise Valley Plumbing. A notable issue is the transparency (or lack thereof) in communication regarding costs and the scope of work to be performed. Customers felt blindsided by the service charges, with one mentioning that they were not informed about the flat charge for snaking the drain until after the technician arriv... Read more

The review provided highlights several key concerns that customers have with Boise Valley Plumbing. A notable issue is the transparency (or lack thereof) in communication regarding costs and the scope of work to be performed. Customers felt blindsided by the service charges, with one mentioning that they were not informed about the flat charge for snaking the drain until after the technician arrived. This reflects a broader theme where customers expect upfront communication about pricing and services, and any deviation from this expectation leads to frustration. Moreover, there was dissatisfaction regarding the subcontracting of work, with one customer noting that the service technician was not marked as part of Boise Valley Plumbing but as Plumbing Solutions of Idaho. This confusion about branding may lead customers to question the reliability and consistency of the service provided. It raised concerns about the company Read less