Apple Plumbing & Bath

In the recent reviews, Apple Plumbing & Bath showcased a blend of excellent service quality and alarming customer dissatisfaction. The positive sentiments focus primarily on the professionalism of their technicians, who are often described as courteous, knowledgeable, and efficient. Customers specifically appreciated the measures taken for safety during in-home visits, such as wearing masks and pr... Read more

In the recent reviews, Apple Plumbing & Bath showcased a blend of excellent service quality and alarming customer dissatisfaction. The positive sentiments focus primarily on the professionalism of their technicians, who are often described as courteous, knowledgeable, and efficient. Customers specifically appreciated the measures taken for safety during in-home visits, such as wearing masks and protective booties, which were well received, especially in light of ongoing concerns about health safety. Key positive reviews mentioned the thorough explanations provided by staff regarding plumbing-related issues, as well as the variety of options presented without feeling pressured to commit immediately. This approach led to heightened customer satisfaction and trust, with some reviewers stating they would retain Apple Plumbing & Bath for future needs based on their recent positive experiences. Conversely, a stark negative sentiment emerged from reviews that criticized the company's pricing structure, customer service, and administrative handling. Multiple reviewers expressed outrage over high costs, with specific examples of estimates that seemed excessively charged compared to their competitors. Additionally, instances of poor customer service, including dismissive attitudes from office staff and delays in service, provoked considerable dissatisfaction. Reviews indicated these negative experiences overshadowed the positive service encounters for some customers, leading to criticisms of the company Read less