American Rooter & Drain

Positive Experiences with Technicians: Several customers reported positive interactions with specific technicians, especially Dominic and Travis, praising them for their professionalism, communication skills, and thorough work ethic. Reviewers appreciated their ability to explain service details in a clear manner.Efficient Response Time: Many reviews noted that the company has a quick response tim... Read more

Positive Experiences with Technicians: Several customers reported positive interactions with specific technicians, especially Dominic and Travis, praising them for their professionalism, communication skills, and thorough work ethic. Reviewers appreciated their ability to explain service details in a clear manner.Efficient Response Time: Many reviews noted that the company has a quick response time, with service calls typically addressed within hours. This responsiveness is considered a strong point among customers, particularly in emergency situations.Concerns Over Pricing: A recurring theme in negative reviews is the perception of high and unjustifiably inflated prices. Numerous customers felt that they were overcharged compared to industry standards and that the initial quotes given by technicians often differed significantly from final charges.Upselling and Pressure Tactics: Several reviewers expressed disappointment over aggressive sales tactics, claiming technicians pressured them into purchasing additional services that they believed were unnecessary. Upselling was a common complaint, contributing to feelings of mistrust towards the company.Dissatisfaction with Follow-Up and Communication: Several customers reported dissatisfaction with the company's customer service, including delays in follow-up communication and lack of clarity in billing. Some clients felt that once they committed to a service, concerns raised went unaddressed.Mixed Reviews on Service Quality: While some clients lauded the immediate clean-up and technical skills of the technicians, others criticized the quality of work performed, citing cases where issues reoccurred shortly after service, questioning the effectiveness of the treatment provided. In summary, American Rooter & Drain demonstrates a notable inconsistency in customer satisfaction, swinging from commendations for individual technicians to criticisms surrounding pricing and sales practices, suggesting that prospective customers should exercise caution and seek multiple opinions before engaging with the company. Read less