2 Thumbs Up Plumbers & Remodelers

The reviews for 2 Thumbs Up Plumbers & Remodelers reflect a stark division in customer experiences, yet they align on several concerning themes.Pricing Issues: Multiple customers reported feeling overcharged for services that were either inadequately performed or entirely incomplete. One review specifically mentioned being charged $180 for a job that was not completed satisfactorily, leading to fu... Read more

The reviews for 2 Thumbs Up Plumbers & Remodelers reflect a stark division in customer experiences, yet they align on several concerning themes.Pricing Issues: Multiple customers reported feeling overcharged for services that were either inadequately performed or entirely incomplete. One review specifically mentioned being charged $180 for a job that was not completed satisfactorily, leading to further plumbing issues. The perception of being "ripped off" is prevalent, with customers expressing frustration over unexpected costs and the high fees relative to the services received.Quality of Work: A significant number of reviews cite shoddy workmanship and unresolved plumbing issues. Many customers noted that they had to hire alternative plumbers to fix problems that 2 Thumbs Up failed to address, leading to added expense and inconvenience. The dissatisfaction with the quality of repairs has prompted warnings to potential future customers.Customer Service and Communication: A recurring complaint regards poor customer service, including missed appointments, inadequate communication regarding scheduling, and insufficient follow-up on issues. One review highlighted the lack of proactive communication from the company, wherein customers had to reach out multiple times without receiving timely or helpful responses. This has created a perception of disorganization and negligence.Mixed Positive Experiences: Despite the overwhelming negativity, a few reviews provided positive feedback for specific personnel, especially praising Joe for his professionalism and effective service. These isolated positive reviews, however, do not mitigate the overall poor perception of the company as a whole, given the many serious complaints.Skepticism and Warnings: There is an overall sense of caution among customers, with several reviews explicitly warning others against using this plumbing service. This negative sentiment suggests a loss of confidence in the company Read less